Are you struggling to hire and retain quality call center talent?
Is lack of tenure and applicant quality negatively impacting performance?
Are training fill rates dropping below 50%?
If you’re having trouble hiring and retaining highly skilled call center agents, you are not alone. Far from it. As the United States continues to face a historic labor shortage, the call center industry is feeling the squeeze. Quality applicants are few and far between, and they’re asking for higher wages and better benefits.
There’s every indication that this is a long-term problem that requires a long-term solution. Outsourcing strategies that involve moving your call center support to a mid-market provider is an excellent way to cut costs while improving quality and performance.
Outsource Consultants can guide you through the complicated global outsourcing market to help you find a BPO provider with the capacity, quality, and competitive pricing your business needs.
We’ve helped hundreds of major brands improve their customer service while reducing outsourcing costs. Here are just a few examples of our recent BPO matches:
| Client Industry | Service | Previous Outsourcing Location | New Outsourcing Location | Cost Savings |
|---|---|---|---|---|
| Travel | Customer Service | United States | The Philippines | 75% |
| SaaS | Customer Service | United States | Mexico | 59% |
| Financial Services | Lead Qualification | United States | Peru | 53% |
| Automotive | Lead Qualification | United States | Mexico | 19% |
