An integrated approach
Reduce CX CostsSelf-fund Your AI TransformationDeliver Better Business Outcomes
All three happen in the same, phased engagement, not as three separate projects. No new budget required.
The data-driven CX advisor in between.
Outsource Consultants is an independent CX advisory firm. For 13 years we’ve tracked how BPOs actually perform for real clients, not what they promise in a sales deck. That dataset, and a team with 150+ years of combined CX, AI, BPO and sourcing experience, is how our clients cut contact center costs 30–60% while performance, quality and outcomes improve.
13 yrs
building the BPOperformance dataset
300+
vetted BPO partnersacross 1,000+ locations
100+
performance data pointson each provider
500+
heavily vetted AI and CXtechnology solutions
30–60%
typical CXcost savings
150+ yrs
combined CX and BPOexperience on our team
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The right mix of human and AI never stays still in CX. Get it right. Keep it right.
There’s an AI budget hiding in your labor spend.
We reduce your CX labor spend to create the AI budget. No new headcount, no board battle. It’s already there.
$250K
unlocked in 90 days
$0
new tech budget or headcount
98%
CSAT through the transition
Zero to self-funded AI in 90 days.
A health-and-wellness technology brand wanted AI in the customer experience with no new budget line for it. A right-sized partner match freed the money in the first 90 days and funded a phased rollout of chat, agent assist and self-service.
The revenue growth opportunity you can’t afford to miss.
Delivering CX that truly drives revenue growth has always been more expensive than basic CX. Now you have a way to self-fund it, so you grow revenue without spending more.
Lower-cost calls that sell more.
A digitally native jewelry retailer had strong inbound demand from live TV but most orders stopped at one item. A 40-agent pilot grew to a 200-seat offshore team trained in empathetic selling, cutting CX cost 67% while lifting attach rates 40%. That added $23M in annual revenue and $4.8M in savings over two years.
Our only bias is what performs best for you.
Traditional advisory can be provider agnostic but solution type biased. By design we are not biased to either labor or AI, and not biased to providers within those sectors. The right CX solution usually leverages both human labor and AI tech – that combination is key and where we provide the most value.
300+
vetted BPO partners
500+
heavily vetted AI & CX technology solutions
100+
performance data points on every match
5 to 10
proven performers on your shortlist
Finding the right CX partners is hard. Ensuring they continue to perform at a high level is harder. We do both.
Our Vendor Management Office remains embedded after the contract is signed, benchmarking your provider’s performance KPIs against the market month over month and rebalancing labor and AI as conditions shift. That ongoing performance accountability is the difference maker.
Monthly
performance reviewagainst the market
100+
data pointstracked on every partner
Better performance, reduced risk, and lower cost than a default solution.
Big providers are sometimes considered the safer choice. We leverage our proprietary capability and performance data to make precise recommendations for the ideal fit providers, eliminating excess spend and unnecessary risk.
Mid-market BPOs are outperforming the big names. Here’s the proof.
A multi-site dental support organization with 200+ offices had defaulted to a large BPO for appointment scheduling, and was paying for the name more than the performance. We matched them to a right-sized nearshore partner built for their volume. Cost fell 30%, scheduling conversion rose 60%, and handle time dropped 20%.
Try it. Trust it. Then scale it.
De-risk your move to a mid-market BPO. Start with a 25-agent pilot using your own data and use cases. Once it proves out, scale with confidence, not hope.
“I strongly believe that Outsource Consultants will be a key strategic partner in perpetuity.”
Director of Global Operations, leading fitness retailer
See what your CX budget could fund.
A 30-minute strategy call. We’ll show you where the savings are in your current CX spend and what they could fund. At no cost to you.