Determine the best call center outsourcing strategies for your company.
Many companies are realizing the benefits and cost effectiveness of outsourcing some or all of their call center activities to call center or contact center outsourcing companies. With today’s competitive business environment, and with outsourcing companies specializing in professional inbound, outbound, and BPO services, the choice is looking more appealing than ever.
With over 20 years of experience, Outsource Consultants helps work with companies to help them optimize their call center outsourcing strategies. Once you select your call strategies, we help you find outsource call centers that best fit your needs and objectives — at no charge to you.
Here are the four major call center outsourcing strategies to consider:
1) Onshore call center outsourcing. Retain top-quality customer service agents familiar with your culture. Call center outsourcing strategies requiring representatives that reside in the same country as your market qualify as onshore outsourcing. This choice incurs a slightly higher cost-per-minute or per hour but is sure to maintain the highest-quality service you require.
2) Nearshore call center outsourcing achieves a compromise between top quality and reduced cost. Nearshore call center outsourcing option involves outsourcing your customer service operations to a resource operating in a foreign country within the same hemisphere as your customers. This can cut costs without significantly reducing the cultural and language barriers between call center representatives and your customers.
3) Offshore call center outsourcing helps achieve significant cost reduction. If you are primarily concerned with costs, your call center outsourcing strategies should include using offshore-based call centers that have lower labor costs. This choice may result in having call center representatives needing to learn the brand and culture of the company and who are a bit less fluent in the language of the customers. Outsource Consultants leverages and identifies the highest quality overseas call centers to help you ensure that the risks do not outweigh the financial benefits.
4) Virtual or home-based call center outsourcing brings the value of domestic agents while also keeping costs down. Many companies evaluating their call center outsourcing strategies choose the domestic virtual call center option. This form of outsourcing routes customer service calls to individuals working from home. With home-based customer service, the agents cover the cost of needed equipment in exchange for the flexibility that comes with working from home. In this situation, you get the quality of domestic customer service representatives who know the culture of your customers, yet you receive their services at a much lower cost.
Ensure that you choose the right choice for your business.
There’s no cost to you to use Outsource Consultants advisory services for your onshore, nearshore, offshore, or home-based strategies. Contact us now to find the best call center partner that matches your needs, language, culture, and your budget.