Call Center Outsourcing Resources

Finding the best-fit outsource call center servicing can be a difficult and time-consuming task. We understand these challenges, so we have created some call center resources to help you get started in the right direction.

Download: Free Call Center RFP Template
Our Call Center Request for Proposal (RFP) Template will guide you through the critical questions to ask as you solicit bids from potential outsource call center vendors. This tool will help explain your needs and expectations and provide tips to narrow down the key areas to consider when selecting the best call center partner for your company. Executives from Fortune 500 to start-up companies can benefit greatly from this Call Center RFP Template.

Selecting an Outsource At-Home Call Center PartnerDownload: Selecting an Outsource At-Home Agent Call Center Partner
2020 ushered in a massive shift to the work-from-home agent model. Out of necessity, virtually every call center in the world needed to find a way to operate with its agents working remotely. While this exponentially expanded options for at-home BPOs, it also made it more difficult to gauge the call center’s depth of experience with the model and their ability to provide exceptional service for your customers. This eBook outlines what to look for and provides specific questions to ask your prospective partners to help you make the right decision.

Download: Free Top 10 Call Center Checklist
In today’s competitive business environment, many companies are realizing the benefits and cost efficiencies in outsourcing some or all of their call center activities to a third-party partner that specializes in professional inbound, outbound, and BPO services. But, selecting an outsource call center partner is difficult and time consuming. Because you are selecting a partner that is an extension of your business, your choice must be compatible, experienced, reliable, and cost effective. Our Top 10 Checklist will show you how to find the best fit outsource call center partner and the 10 key areas you need to consider when evaluating an outsource call center partner.

Cloud Call Center Software White PaperDownload: Free Cloud-Based Call Center Software White Paper
If you’re considering moving your call center to the cloud, then this white paper is a must read! As older, premise-based systems are coming to the end of their shelf life, call center executives and teams who make these selections are tasked with choosing the right cloud-based replacement solution. To make sure the decision you make is the right solution for your company, reading this white paper will help you understand the cloud call center software marketplace, criteria to evaluate, and partnerships you can form.

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