Outsource Consultants - Call Center Outsourcing

Languages available in Dominican call centers: English • Spanish • And more!

Call Centers in The Dominican Republic

Are you looking for an outsource call center in The Dominican Republic?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 50%. We’ll find you a pre-screened, heavily vetted Dominican outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

Get started with a free cost proposal!

Benefits of Dominican Call Centers

High economic stability
Close ties to the United States
Multilingual agents

Save Up To 50%!

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The Dominican Republic

Dominican Call Centers

Few countries offer customer service leaders a combination of benefits as unique as the Dominican Republic.

With a multilingual workforce situated in a coveted nearshore location, the Dominican Republic provides cost-effective business process outsourcing (BPO) services from a talent pool of multilingual agents, with strong fluency in Spanish, English, and French.

From an idyllic island backdrop, the Dominican Republic is localized in Santo Domingo, which is home to over 2 million residents. The growing prevalence of the industry across LATAM is drawing the nation’s best talent to nearshore contact centers.

The Call Center Industry in the Dominican Republic

With the help of both the public and private sectors, the Dominican Republic has built one of the more impressive telecommunication systems in the region. And the local government has only increased the rate of infrastructure projects in 2020 to help support call center operations.

With strong benefits that favor international businesses, the Dominican Republic is an exceptional nearshore location, as the country’s government consistently favors business-friendly legislation to lower taxes and entice corporate investment.

With an influx of foreign capital and call center operations, the Dominican Republic offers one of the stronger economic foundations in the region.

Dominican Republic Call Center Agent

The Call Center Workforce in the Dominican Republic

While many Latin American countries have historically struggled to raise the skills of their talent pool to meet the demands of call center leaders, the Dominican Republic has largely succeeded in bringing highly-educated workers with applicable skills to the industry.

Dominican workers already possess a strong cultural affinity with the U.S., with many workers being previous residents or visitors to the United States, as well as bilingual fluency that makes conversational service in both English and Spanish quite common.

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Quick Facts: Dominican Outsourcing

Average Cost Savings	50%
Market Maturity	Established
Regions	Nearshore, Caribbean
Population	10,847,910
Area	18,792 sq. miles

Major Outsourcing Cities in The Dominican Republic

City	Current Local Time	Flight Times
City	Current Local Time	San Francisco	Chicago	New York
Santo Domingo		07h 20m	04h 20m	03h 36m
Santiago		07h 11m	04h 10m	03h 27m
La Romana		07h 27m	04h 25m	03h 38m

Industry Experience

Our Dominican outsource call centers have direct experience in the following industries:

Outsourcing Case Study - Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days

Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days

Learn how a major restaurant reservation app found and onboarded a top-performing BPO partner in just a few weeks!

Full Case Study