Puerto Rican Call Centers
With a deep and rich history, pristine beaches, and picturesque mountaintops, Puerto Rico has long been a beloved destination for tourists visiting the Caribbean. Paired with a warm and welcoming cultural reputation, it’s clear why the U.S. territory is a highly-coveted nearshore BPO destination.
Puerto Rican contact centers offer a vibrant backdrop for your outsourced services, and with tremendous ongoing government investment in infrastructure and technology, the Puerto Rican contact center industry is poised to grow even larger.
The northeastern Caribbean island boasts a healthy pool of highly skilled, bilingual BPO agents, with exceptional language skills in Spanish and English. The island’s residents share a strong cultural affinity to U.S. customs and norms. Similar time zones provide more seamless customer experiences and convenient travel and remote management.
The Call Center Industry in Puerto Rico
For the average visitor, Puerto Rico represents a relaxing, island getaway. But for a growing and successful segment of business leaders, Puerto Rican outsource call centers serve as an ideal location to scale revenue and grow business success.
As an unincorporated U.S. territory, Puerto Rico is deeply connected to U.S. customs, sharing the same currency and regulatory guidelines that help domestic businesses connect with the world through advantageous trade agreements. These benefits alone set Puerto Rico apart from other outsource providers in the region.
As a growing economic driver in the territory, Puerto Rico has invested heavily in supporting the call center industry, bolstering its modernized transportation system, high-speed internet, and advanced telecommunication infrastructure. U.S.-based companies have been quick to capitalize on these BPO outsourcing benefits, including particularly in banking, IT, software, medical/pharma, and much more.
The Call Center Workforce in Puerto Rico
Like many of the island territories in the Caribbean, Puerto Rico’s prospering hospitality industry has created a strong foundation for call center success. BPOs in Puerto Rico are known for their warm, friendly, and affable agents, serving customers with highly skilled, multilingual agents.
The average call center agent in Puerto Rico has a high school degree or higher, mimicking many of the high education standards of the U.S. Puerto Rico is home to numerous world-class universities on the Island, as well as close proximity and access to leading American colleges.
Puerto Rican contact center agents of every skill level are readily available, bolstered by a strong cultural affinity to the United States and exceptional political stability for the region.
Puerto Rico offers a diverse and talented workforce, with skills that translate to many highly-coveted BPO services including customer service, technical support, outbound telesales, and more.
Major Outsourcing Cities in Puerto Rico
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| San Juan | 7h 45m | 4h 36m | 3h 42m | |
| Bayamon | 7h 45m | 4h 37m | 3h 43m | |
| Carolina | 7h 46m | 4h 37m | 3h 43m | |
