Polish Call Centers
Poland is a country rich in cultural and historical tradition, with a growing reputation as a professional hotbed for top outsourcing talent. Following a political shift in 1989, Poland has enjoyed a generation of democratic prosperity that has made it one of the fastest-growing outsourcing destinations.
After joining the EU in 2004, Poland has been the beneficiary of one of the largest pools of European Union investment, much of it dedicated to development and infrastructure aimed at attracting foreign business interests in search of BPO services.
Poland has become one of the most stable business climates in the world, boasting incredible stability during turbulent worldwide events, such as the global financial crisis. Much of this stability is due to Poland’s strong agricultural independence and lack of reliance on exports to bolster their GDP.
Nestled in the heart of Europe, boasting a steadily growing economy, Poland is one of the most attractive outsourcing locations for savvy leaders looking to outsource.
The Call Center Industry in Poland
One of the greatest advantages of bringing your call center business to Poland is the strength of the European country’s economy, which boasts one of the largest rates of per capita growth in all of Europe, making it one of the top investment locales in the region.
Better yet, Poland’s adoption of EU regulations, favoring private sector autonomy and tax incentivization, have bolstered the landscape for business investment and revenue growth — but unlike many of their European peers, Poland has managed to keep labor costs lower on average.
European Union funding continues to be channeled into high-priority development projects aimed at improving local infrastructure across major cities (like Warsaw and Krakow), adding powerful national internet connectivity, as well as transforming their metropolitan areas into future hubs of technology and innovation.
The Call Center Workforce in Poland
The Polish call center economy is fueled by highly specialized agents, serving a wide range of technical industries with exceptional skill.
Boasting a population of 58 million citizens, with more than half under the age of 40, Poland offers work-ready demographics to serve customers.
With a quarter-of-a-million Polish students graduating each year, Poland has a vast talent pool to leverage, producing experienced agents across industries like software, IT, customer service, and more.
Poland is a centrally-located European country, bordering the Baltic Sea and seven neighbors, so it’s no wonder the country is a deeply language-diverse society. Polish students are required to take English language skills early during their schooling and tend to study additional languages later in their studies.
Polish citizens have a strong cultural connection to the West, resulting in comfortable conversations and customer service, as Poles can easily adapt to the cultural norms of your customer base.
Major Outsourcing Cities in Poland
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Warsaw | 12h 12m | 9h 51m | 9h 2m | |
| Lodz | 12h 12m | 9h 48m | 8h 58m | |
| Krakow | 12h 26m | 9h 59m | 9h 7m | |
Industry Experience
Our Polish outsource call centers have direct experience in the following industries:
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