Guatemalan Call Centers
Looking for nearshore outsourcing for your organization? Consider the advantages of partnering with a call center vendor in Guatemala.
Boasting an increasingly skilled workforce, as well as close proximity to the U.S., Guatemala represents an exceptional nearshore destination for organizations seeking business process outsourcing (BPO) aimed at elevating customer experiences and driving greater call center ROI.
In addition to cost savings of more than 50% compared to domestic call centers, Guatemala offers features a great business infrastructure, global connectivity, and an educated and scalable workforce poised to deliver exceptional call center services.
The Call Center Industry in Guatemala
As a growing nearshore destination, Guatemala is well represented as a BPO option within its largest metropolitan area, Guatemala City. The nation’s capital can compete with even the most advanced U.S. cities with a well-established infrastructure, including stable electric and internet grids, as well as offering a growing talent pool of educated and bilingual call center agents.
The BPO industry has continued to flourish, due in large part to the stable and supportive influence of the Guatemalan government, fostering a pro-business climate replete with tax incentives specifically for BPO organizations.
Representing the largest economy in Central America, with a GDP of $26.6 billion, Guatemala is a thriving call center locale that is conveniently located near domestic destinations, including direct flights from Miami, Dallas, and Los Angeles.
The Call Center Workforce in Guatemala
Few other nearshore destinations can offer the accent neutrality of Guatemala’s bilingual front-line workforce, as they maintain a high level of English and Spanish competency, as well as a strong cultural affinity with the U.S. and Canada. In fact, many agents have lived or spent time in the U.S., which has scaled their familiarity and affability with domestic consumers.
At the heart of the Central American nation, Guatemala City enjoys a thriving workforce of over 3 million people — 70% of whom are under the age of 30.
Guatemala also produces the largest student volume in Central America with as many as 170,000 students enrolled across ten universities that feed various national industries, including BPO services.
Quick Facts: Guatemalan Outsourcing
| Average Cost Savings | 50% |
|---|---|
| Market Maturity | Established |
| Regions | Nearshore, Central America |
| Population | 17,915,568 |
| Area | 42,042 sq. miles |
Major Outsourcing Cities in Guatemala
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Guatemala City | 05h 32m | 04h 16m | 04h 37m | |
| Mixco | 05h 32m | 04h 16m | 04h 37m | |
| Villa Nueva | 05h 33m | 04h 17m | 04h 37m | |
Industry Experience
Our Guatemalan outsource call centers have direct experience in the following industries:
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