Call Center Services

Outsource Technical Support & Helpdesk

Every day, we are becoming more and more dependent on technology. Whether it’s a computer application, a mobile app, or a smart device, we expect it to function as expected. When it doesn’t, it can negatively impact our ability to work, manage our household, or enjoy our lives.

When your customers are experiencing technical issues, it’s important to resolve them as quickly as possible. When customers contact your tech support team they are already unhappy, so first call resolution is absolutely critical. Issues can arise at any time, so it’s important to provide a support center that’s available 24/7/365.

Outsourcing your help desk support to an experienced tech support call center can create a skilled extension of your support team, at a fraction of the cost.

Whether you need on-demand application support or general outsourced IT services, providing exceptional customer service levels is a fundamental requirement for your company’s success.

Outsource Technical Support & Helpdesk

Technical support call center services

General technical support services.
Identification of the customer’s specific issue.
Providing step-by-step solutions, and assisting the customer as they perform them
Verifying that the problem has been corrected.
Improve customer retention.

Get a Free Call Center Cost Proposal

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Our Technical Support & Helpdesk Call Center Partners

Smart technical support outsourcing starts with selecting the right provider. The help desk call center outsourcing companies we work with have years of experience providing tech support to customers, and are skilled at quickly identifying and resolving your customer’s issues. They know how to get your customers back to their lives, and they can do it at a cost savings of up to 50% – 70% with a nearshore or offshore BPO provider!

Our partners can support your customers across every channel, including voice, email, live chat, social media and SMS, and have direct experience in the following industries:

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Recommended BPO Vendors Receive Top Scores in RFP & Selection Process

See how BPO vendors with Outsource Consultants outperformed all other options in a blind RFP, and ended up exceeding KPIs following rollout.

Full Case Study

Outsource Consultants is a CX advisory firm that excels in creating strong connections between organizations, outsource contact centers, and CX technology providers. We are committed to helping our clients simplify their customer experience strategies while delivering cost savings, improved performance, and targeted business outcomes.

Our unbiased, provider-agnostic approach sets us apart. With over a decade of outsourcing experience crafting expert BPO strategies for organizations, our team offers unparalleled expertise in CX and contact center operations.

We match your unique business needs with ideal outsourced contact centers and technology providers. From our extensive vendor database, we find the perfect partner for you, whether you aim to cut costs or boost customer service with advanced technology. We meet you where you are with a tailored solution.

Choosing Outsource Consultants as your CX advisor means more than just cutting costs; it’s a partnership aimed at transforming your customer experience. Our expert guidance helps you invest wisely, paving the way to your ideal Dream State of CX and distinguishing you in a competitive market. We deliver comprehensive solutions tailored to your key objectives, seamlessly covering everything from strategic planning to long-term provider management.

Combined years of CX industry experience

Heavily vetted call center locations

Heavily vetted AI + technology solutions

Average CSAT Score