Call Center Services

Appointment Scheduling Services

If someone is interested in booking an appointment with you, they shouldn’t be constrained by your business hours. Using an experienced outsource call center will allow your customers to schedule appointments 24 hours a day, 7 days a week without putting a strain on your internal staff.

Outsourcing appointment scheduling creates a dedicated external team that never closes regardless of time zone, so customers can book appointments whenever it’s most convenient for them. Even if you have a robust online scheduling system available, many customers prefer to make appointments through a phone call so they can get real-time answers to their questions.

Appointment Scheduling Services

Commonly Outsourced Appointment Scheduling Services

Assist patients and customers with scheduling new appointments
Provide support to customers who need to change or cancel existing appointments
Work with your online scheduling software systems and ensure calendar syncing
Direct patients to intake forms and provide general information about their upcoming appointment
Provide general customer service related to online bookings

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Our Outsource Appointment Scheduling Providers

Our call center partners have extensive experience scheduling appointments for clients in various industries. Whether you need a call center to provide HIPAA compliant services for your medical practice, in-home service appointments for your energy or utility company, or any other kind of appointment, we can help you find a BPO partner that meets your exact requirements – and we’ll do it at no cost to you!

Our partners can support your customers across every channel, including voice, email, live chat, social media and SMS, and have direct experience in the following industries:

Related Call Center Services

Recommended BPO Vendors Receive Top Scores in RFP & Selection Process

See how BPO vendors with Outsource Consultants outperformed all other options in a blind RFP, and ended up exceeding KPIs following rollout.

Full Case Study

Outsource Consultants is a CX advisory firm that excels in creating strong connections between organizations, outsource contact centers, and CX technology providers. We are committed to helping our clients simplify their customer experience strategies while delivering cost savings, improved performance, and targeted business outcomes.

Our unbiased, provider-agnostic approach sets us apart. With over a decade of outsourcing experience crafting expert BPO strategies for organizations, our team offers unparalleled expertise in CX and contact center operations.

We match your unique business needs with ideal outsourced contact centers and technology providers. From our extensive vendor database, we find the perfect partner for you, whether you aim to cut costs or boost customer service with advanced technology. We meet you where you are with a tailored solution.

Choosing Outsource Consultants as your CX advisor means more than just cutting costs; it’s a partnership aimed at transforming your customer experience. Our expert guidance helps you invest wisely, paving the way to your ideal Dream State of CX and distinguishing you in a competitive market. We deliver comprehensive solutions tailored to your key objectives, seamlessly covering everything from strategic planning to long-term provider management.

Combined years of CX industry experience

Heavily vetted call center locations

Heavily vetted AI + technology solutions

Average CSAT Score