The global contact center outsourcing market is constantly evolving as companies strive to become competitive and compliant while navigating the many call center options throughout the world. The pace of change will only escalate in the future as labor and healthcare costs drive pricing up. It has never been more critical to be choosing a call center partner that is financially stable and efficient.
The business process outsourcing (BPO) movement continues to grow as top global companies outsource their call center services domestically within the United States or to developing countries around the world. The growth of Internet and cloud-based technology has propelled outsourcing on a global scale.
Companies can save anywhere from 40% to 70% while improving performance by outsourcing their call center services to a BPO that’s the right fit in the offshore and nearshore markets. By reducing fixed internal costs, call center operations help companies substantially improve their profit margins and concentrate on core business competencies to become more productive.
Many countries and regions are gaining momentum as optimal locations for nearshore and offshore call center outsourcing, at the same time as other regions experience wage escalation, increasing attrition and saturation rates.
Selecting an Outsource Call Center
Without question, a call center that’s the perfect fit for your company is out there, but finding it can be almost impossible if you attempt to do it on your own. Most corporations don’t have the internal resources to research all available BPOs, so they end up settling for what they determine is the best option from a limited number of choices.
There are thousands of call centers of all sizes located throughout the world, each with their own unique strengths and weaknesses. The industry is cluttered and fragmented, and it’s rapidly changing every day. The only way to find a partner that’s the right fit – in terms of expertise, size and pricing – is to work with a partner that is completely focused on understanding the nuances of the call center industry.
At Outsource Consultants, our experts have over 25 years of experience and have our fingers on the pulse of the call center industry. Our analysts are constantly reviewing pricing trends, market investment, and individual BPO performance. We are your dedicated industry experts and will make sure your call center search starts by casting the widest net possible.
Our Call Center Vendor Network
Our goal is simple: to match you with an outsource call center partner that’s a PERFECT fit for your requirements. This is simply not possible without creating an extensive database of trusted partners.
Our analysts have thoroughly reviewed over 1,000 outsource call centers, and we only partner with the ones that meet our strict performance standards. We only accept a call center into our network after they have completed a rigorous screening process, and we require regular reporting of KPI and performance data to ensure each BPO continues to meet our high standards.
As a result, we have a network of over 500 high-performing BPO partners of all sizes, located in locations all over the world – many that wouldn’t otherwise be on your radar.
US-Based Call Centers
We have outsource call center partners located throughout the United States to support any service you may need, and we have created a network of partners in major cities as well as BPOs located in smaller Tier 2 and Tier 3 markets.
Canadian Call Centers
Our Canadian call center partners are located in major markets and smaller cities, providing a diverse network that will perfectly fit your needs for both English and French-Canadian language skills.
Remote Agent Call Centers
Outsource call centers that specialize in the work-from-home model offer a tremendous upside in terms of business continuity planning and agent quality.
Nearshore Call Centers
The nearshore call center region is one of the fastest-growing markets in the world, offering highly-skilled agents and easy travel.
Offshore Call Centers
The offshore region has traditionally been an outsourcing powerhouse, with extremely low costs producing high ROI.
EMEA Call Centers
The outsourcing industry in Europe, the Middle East & Africa is maturing quickly, offering excellent service at competitive prices.
Call Centers in Central America
Central American call centers offer geographical proximity, excellent language skills and a substantial cost savings.
Call Centers in South America
The South American call center industry is thriving due to a talented workforce and ongoing investment in infrastructure.
Call Centers in the Caribbean
Caribbean outsource call centers are an excellent, cost-effective option for many languages, including English, Spanish and French.
Call Centers in Asia & the Pacific
Asia & the Pacific is home to some of the most established call center operations in the world, and offer unbeatable cost savings.
Call Centers in Africa
Africa is embracing the outsourcing industry, and its call centers offer a wide variety of language options at cost-effective pricing.
Call Centers in Europe
European call centers are a great option for companies looking to offer top-notch support using native speakers of less common languages, as well as major ones like English, Spanish and French.
Multilingual Call Centers
Whether you need to support one language or many, call center outsourcing can match your customers with agents who are fluent speakers.
Diverse Call Centers
There are many high-quality, minority-owned BPO companies located in the United States and around the world.
