Customers care how they’re treated — especially in matters of health and wellness.
Effective engagement across your healthcare call centers requires expertly skilled agents to provide warmth, understanding, and clarity during every healthcare process, and to improve patient satisfaction.
That’s why so many healthcare providers entrust their health call center services to a trusted BPO partner to manage their call center processes — from upgrading technology to meet changing regulations to providing more highly-trained agents that offer faster, more personalized customer experience.
The advantages of a healthcare contact center partner are clear: a superior patient experience, increased efficiency, improved key performance indicators, and better ROI for providers.
With more and more channels to manage (from email, text, social, and more), healthcare call centers offer omnichannel oversight and compliance into every consumer touchpoint, protecting both providers and customers simultaneously.
Outsource Consultants knows the strengths, weaknesses, specializations, compliance, licensed agents, and pricing of the industry’s leading healthcare call centers throughout the U.S. and around the world.
When treating customers is your oath, don’t let your call center operation fall short.
Get a free cost proposal from Healthcare Call Centers that meet your exact requirements.
Healthcare Call Center FAQs
What are healthcare call centers?
Healthcare call centers are facilities that handle patient communication and support tasks, such as scheduling appointments, providing medical information, managing insurance inquiries, and offering telehealth assistance. Healthcare organizations may choose to retain these services in-house or outsource them.
What are the benefits of outsourcing healthcare call center services?
Outsourcing healthcare call center support offers cost savings, 24/7 availability, specialized expertise, scalability to handle varying call volumes, improved efficiency with advanced technologies, and allows healthcare organizations to focus on core activities like patient care.
What kinds of services do healthcare contact centers provide?
Healthcare contact centers provide services including appointment scheduling and reminders, answering medical inquiries, insurance and billing support, prescription management, patient advocacy, telehealth assistance, emergency and triage support, follow-up care, provider information, and wellness program outreach.
What kinds of compliance or certifications do healthcare call centers need?
Healthcare call centers must comply with standards like HIPAA for patient data security, PCI for payment processing, TCPA for communication regulations, and HITRUST for health information protection. Certifications like CHCCP validate expertise in healthcare call center management and operations.
What kinds of licenses or training do healthcare call center agents need?
Healthcare call center agents may need licenses or training such as an RN or LPN license for nursing roles, a Pharmacy Technician license for medication-related tasks, and Medicaid/Medicare certification to handle inquiries related to government healthcare programs.
What software platforms or technologies do healthcare contact centers use?
In addition to standard CCaaS platforms like Five9 and NICE, healthcare contact centers frequently use specialized platforms including electronic health record (EHR) systems like Epic, NextGen, or eClinicalWorks, document management systems, and health insurance platforms.
What are FQHC call centers?
FQHC call centers are facilities that support Federally Qualified Health Centers (FQHCs) by managing patient communications, scheduling, and providing assistance with healthcare services, ensuring access to care for underserved populations.
FQHC Call Centers
FQHC call centers are specialized facilities that support Federally Qualified Health Centers (FQHCs) by handling various patient communication tasks. They manage appointment scheduling, answer inquiries about services, provide support for medical and administrative issues, and assist with eligibility and enrollment. These call centers play a crucial role in ensuring that underserved populations have access to care by streamlining access to FQHC services and improving overall patient support and coordination.
We partner with call centers located across the United States and around the world that meet the necessary compliance and agreement standards to support FQHCs, and have extensive experience working with FQHCs and other healthcare organizations.
