The Internet of Things (IoT) industry has officially become a part of everyday life, with 90% of consumers owning a smart home device1. This is just the beginning, as the industry will grow to a projected $520 billion by 20212. As more and more users embrace the lifestyle of convenience the IoT offers, the demand for support is growing at lightning speeds.
The need for a high-performing outsource contact center to address these demands has never been greater. The IoT ownership demographic includes both early adopters and technology novices, so the need for experienced agents who can effortlessly handle any scenario is critical to your success.
Internet of Things (IoT) Call Center Services
Commonly Outsourced Tasks in the Internet of Things (IoT) Industry
Our call centers routinely provide the following services:
- Assisting customers with device selection, both online and over the phone.
- Providing support to customers as they configure their devices and connect them to their existing systems.
- Technical support for device malfunctions and other issues.
- Encouraging existing IoT device users to add additional technology to improve their existing smart homes.
- And More!
Outsource Call Center Services
Our BPOs have Internet of Things (IoT) industry experience in inbound and outbound services like:
- Inbound Customer Support
- Technical Support/Helpdesk
- Outbound Sales and Upsells
- Live Chat Support
- Outsource Email Services
- And More!
Selecting the right Internet of Things (IoT) Call Center
Choosing the right Internet of Things (IoT) call center is an important decision for your company. With thousands of call center options worldwide, it can be difficult to know if you’re finding the best partner at the best price. Outsource Consultants can eliminate the guesswork, simplify your search, and save you money. Let our 25+ year call center industry experts put our proven process to work for you, and find you an experienced Internet of Things (IoT) call center that meets all of your key requirements from our heavily vetted and extensive vendor network – at NO COST to you! To get started, request your free cost proposal.