Optimize performance and reduce costs by up to 50% with call centers in Guatemala!
If your company is considering nearshore outsourcing, we recommend you consider looking into call centers in Guatemala. There are many call centers located in Guatemala City, which is a prime location due to the fact that it has a workforce of over 3 million people with over 70% of the population under the age of 30. The country has over 15 universities with more than 170,000 enrolled students, which enables call centers to select agents with the highest level of talent and provide companies with virtually unlimited scalability.
Guatemalan call center agents are highly educated and bilingual, speaking Spanish and English. For the nearly half a billion people who speak Spanish around the world, Guatemalan call center agents have neutral Spanish accents that can be used to service other Hispanic countries and US Hispanic markets. In addition to being highly skilled, the agents in Guatemalan call centers share a strong cultural affinity to the United States and Canada, due to the high amount of people who travel to and from Guatemala every year.
When it comes to our Guatemalan call center partners, they have thousands of seats available and can provide your company with a solid ROI and performance by boosting important metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and more. Our certified Guatemalan call center partners are HIPAA, PCI, and FCRA compliant and offer traditional voice-based inbound and outbound services. In addition, they provide multichannel capabilities such as email, live chat support, and social media customer service. On top of these benefits, a flight to the airport in Guatemala City only takes three hours from Dallas or Miami and the locations share the Central time zone with the United States, which allows for easy management oversight with your outsource call center partner.
Guatemalan call center services include:
- B2B / B2C Outbound Cold Calling & Sales Prospecting
- Inbound Order & Sales Processing
- Up-Selling / Cross-Selling
- Appointment Setting Services
- Qualified Lead Generation
- Fundraising & Donations
- Inbound Customer Service
- Email, Social, & Live Chat Support
- Customer Complaint Resolution
- Loyalty Program Management
- Customer Satisfaction Surveys
- Quality Assurance Testing / (CSAT)
- Data Entry & Analysis
- And more!
Executives are realizing the significant benefits of outsourcing to call centers in Guatemala by enhancing their customer experience and strengthening their ROI. In addition to cost savings of up to 50%, some key benefits of outsourcing your call center to Guatemala are:
• Highly-qualified, educated agents with a solid understanding of the English language
• Bilingual capabilities (English and Spanish)
• Increased customer satisfaction due to scalability and broader capabilities
Let our 20-year outsourcing experts help you find top performing and high quality call centers in Guatemala — at no cost.
If you are considering outsourcing with a Guatemalan call center, we can help! Outsource Consultants are call center experts with over 20 years of outsourcing industry experience and have spent thousands of hours vetting and leveraging the strengths and specializations of the industry leading call centers in Guatemala. Let us help you find the call center that best fits your requirements.