We can help you optimize performance and reduce costs by up to 50% with a Dominican Republic call center!
If you’re considering a strong nearshore call center that provides high-quality and 50% less than US-based rates, then the Dominican Republic is a great option for you. The first thing that makes the Dominican Republic a great option for outsourcing your call center is the ease of travel. The Dominican Republic can be accessed conveniently, as a flight from the east coast of the United States ranges from only two to three hours. In addition to the short flight, the Dominican Republic has a safe and convenient public transportation system and many of the restaurants and hotels are U.S. based companies, so English is spoken in most establishments and makes for little to no language barrier. As a whole, the Dominican Republic is a very convenient, safe, and enjoyable place to visit, so outsourcing with a call center in Dominican Republic would make for easy travel for call center site visits.
But none of the perks of the Dominican Republic are useful for your company unless the call centers themselves can deliver a high-quality customer service experience. Many of the call centers in the Dominican Republic are located in the Capital city of Santo Domingo, which boasts a large population of over two million citizens. This population density makes it easy for call centers to offer your company scalability during the busiest times of the year. The Dominican call center agents are young, educated, and speak fluent English as a result of many of them growing up in the United States. Dominican call center agents are multilingual, speaking Spanish, English, and European languages. These agents will ultimately provide your business with the top inbound customer service and outbound lead generation capabilities.
Executives are realizing the significant benefits of outsourcing to call centers in the Dominican Republic by enhancing their customer experience and strengthening their ROI. In addition to cost savings of up to 50%, some key benefits of outsourcing your call center to the Dominican Republic are:
- Highly-qualified agents providing English, Spanish, and European languages
- Highly-skilled, educated agents with diverse backgrounds
- Increased customer satisfaction due to scalability and broader capabilities
Let our 20-year outsourcing experts help you find top performing and high quality Dominican Republic call centers — at no cost.
If you are considering outsourcing with a call center in the Dominican Republic, we can help! Outsource Consultants are call center experts with over 20 years of outsourcing industry experience and have spent thousands of hours vetting and leveraging the strengths and specializations of the industry leading call centers in the Dominican Republic. Let us help you find the call center that best fits your requirements.