Without a doubt, the Philippines is one of the most sought-after destinations for call center outsourcing. It’s considered the largest outsourcing market in the world, generating annual revenue north of $25 billion. The Philippine economy has been rapidly growing in recent years thanks to a talented workforce with a high percentage of college graduates, access to the latest call center technology, and a substantial English-speaking population.
Benefits of Philippine Call Centers
- Save up to 70% on call center costs
- Highly educated population
- Experienced agents with low-accent English
- Create geographic redundancy for your domestic or nearshore call centers
The Call Center Industry in the Philippines
The Philippine business process outsourcing (BPO) industry is one of the driving forces of the nation’s economy. Over the past decade, there has been substantial investment in training and infrastructure to support the growing call center marketplace. As more and more companies are trusting contact centers in the Philippines with their outsourcing needs, agents are receiving unmatched experience in virtually every vertical and service.
Government tax incentives for the BPO industry and a low cost of living has helped keep costs down, allowing call center companies to offer services at a savings of up to 70% compared to US-based centers.
The Call Center Workforce in the Philippines
The vibrant call center industry in the Philippines has made a fruitful career as an agent both viable and enticing. Agents in the Philippines take pride in their work, and frequently choose to pursue a college education to perform at the highest possible level.
English is one of the official languages of the Philippines, and over 70 million Filipinos speak it. Additionally, Filipino workers tend to speak English with a low accent, making them exceptional representatives for companies based in the US and Canada.
Despite being located on the other side of the globe, the influence of the United States is strong in the Philippines, and the agents have a deep understanding of North American culture and social norms. This alignment minimizes communication barriers and misunderstandings.
Quick Facts: Philippine Outsourcing
- Average Cost Savings: 70%
- Market Maturity: Established
- Regions: Nearshore, Asia, Pacific
- Population: 100,981,437
Top Outsourcing Cities in the Philippines
Languages Available in Philippine Contact Centers
- And more!
Top Outsourcing Services in the Philippines
Our Philippine BPOs can provide the following inbound and outbound services:
- Inbound Call Center Services
- Outbound Call Center Services
- Lead Generation
- Lead Qualification with Warm Transfer
- Market Research
- Business Process Outsourcing Services (BPO)
Our Philippine outsource contact centers have direct experience in the following industries:
- Broadband & Wireless
- Class Action
- Consumer Products
- Data Breach
- Direct Response
- Energy & Utility
- Fundraising & Non-Profit
- Telecom & Cable
- Travel & Hospitality
Selecting the Right Philippine Call Center
Choosing the right call center is an important decision for your company. With thousands of call center options worldwide, it can be difficult to know if you’re finding the best partner at the best price. Outsource Consultants can eliminate the guesswork, simplify your search, and save you money. Let our 25+ year call center industry experts put our proven process to work for you, and find you an experienced call center that meets all of your key requirements from our heavily vetted and extensive vendor network – at NO COST to you! To get started, request your free cost proposal.