If you’re considering nearshore outsourcing, we can find you a Latin American Call Center!
Call center outsourcing to nearshore Latin American countries has been growing rapidly over the last several years. This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, proximity to the US, and the highly educated labor force.
Latin American call centers are geographically close to the US and are generally 40% less expensive than US based call centers.
Driving down costs has become more and more important to corporate executives and business owners due to the competitive global landscape. Executives are realizing the significant cost savings benefits of outsourcing to Latin American call centers while also enhancing their customer experience and strengthening their ROI.
In addition to cost savings, some key benefits of Latin American call centers are their close geographic proximity to the US that translates to reduced travel time, easier communication and a greater cultural influence. The close proximity allows companies to optimally monitor and enhance the performance of their outsourced operations, which aids in closing the cultural gap, reducing training time and providing a greater understanding of customer expectations, which leads to higher customer satisfaction.
Most Latin American countries have an excellent telecommunications infrastructure and education systems that have infused English into their curriculum. You will find a highly motivated, talented and accent-neutral workforce with an inherit insight into American culture giving them the edge over other offshore outsourcing markets.
We have Spanish and English speaking Latin American call center partners in the following countries:
|Central America||South America|
Our inbound and outbound call center services reduce your risk of outsourcing and cost you nothing. They include:
- Providing referrals to Latin American call centers that are the best fit and cost effective based on your requirements
- Providing industry insight into the best bilingual, Spanish, or English-speaking centers
- Profiling and carefully screening potential Latin American call centers for compliance and stability
- Presenting recommended Latin American call centers by category based on capabilities, skill sets, call type expertise, languages, and vertical market experience
- Providing you with a cost-benefit analysis and pricing for nearshore call centers
- Ensuring that the centers we find for you are high quality, will start on time, and will deliver immediate ROI, performance and sales results
Let our 20-year outsourcing experts help you find a top performing and high quality Latin American call center — at no cost.
If you are considering outsourcing with a Latin American call center, we can help! Outsource Consultants are call center experts with over 20 years of outsourcing industry experience and have spent thousands of hours vetting and leveraging the strengths and specializations of the industry leading Latin American call centers. Let us help you find the call center that best fits your requirements.