Optimize performance and reduce costs by up to 50% with call centers in Colombia!
If your company is searching for a call center and is considering nearshore outsourcing, we recommend you consider a Colombian call center. The primary locations for call centers in Colombia are Medellín and Bogotá, the capital of the country. Medellín has been called one of the most innovative cities in South America due to its recent advances in politics, education and social development. Bogotá and Medellín have been preferred business destinations in South America, and have won prestigious awards due to the development of the cities. In addition, Medellín is considered one of the best cities to live in South America and Bogotá is only a quick 25-minute flight from Medellín. There are two major airports in Medellín and a flight from Miami, Florida is an easy three and a half hours.
Our Colombian call center partners in Medellín, Bogotá, and other cities have won quality and performance awards in the outsourcing industry. The call center agents are highly educated and bilingual (English and Spanish), which ensures your customers and clients will receive high-quality service. Colombian call center agents are given high-level technology and high-speed internet to help deliver a fast and fluid experience.
Colombian call center services include:
• Customer Service
• Inbound Sales
• Up-Selling to Existing Customers
• Outbound Calling
• Customer Care & Tech Support
• Lead Generation
• Retention / Win Back
• E-mail Support
• Live Chat Support
• Social Media Customer Service
• Tech Support
• Billing & Product Returns
• SMS Texting
• Interactive Voice Response (IVR)
• Medical Transcriptions & Medical Records
• And Many More!
Executives are realizing the significant benefits of outsourcing to call centers in Colombia by enhancing their customer experience and strengthening their ROI. In addition to cost savings of up to 50% off of USA outsourcing rates, some key benefits of outsourcing your call center to Colombia are:
• Highly-qualified, educated call center agents
• Bilingual capabilities (English and Spanish)
• Increased customer satisfaction due to scalability and broader capabilities
Let our 20-year outsourcing experts help you find top performing and high quality contact centers in Colombia — at no cost.
If you are considering outsourcing with a Colombian call center, we can help! Outsource Consultants are call center experts with over 20 years of outsourcing industry experience and have spent thousands of hours vetting and leveraging the strengths and specializations of the industry leading call centers in Colombia. Let us help you find the call center that best fits your requirements.