Outsourcing Resources

Recommended BPO Vendors Receive Top Scores in RFP & Selection Process

Outsourcing Case Studies

Home
Outsourcing Resources
Recommended BPO Vendors Receive Top Scores in RFP & Selection Process

Outsourcing Case Study - Recommended BPO Vendors Receive Top Scores in RFP & Selection Process

Recommended BPO Vendors Receive Top Scores in RFP & Selection Process

Industry	Fitness
Outsourcing Region	Nearshore
Languages	English, Spanish, French, German
Channels	Voice, Email, Chat

The Challenge

A rapidly growing fitness device company needed to add an outsource call center provider to improve geo-diversification, add language support, and effectively handle increasing inquiry volumes.

The client came to the table with two prospective BPO providers and asked Outsource Consultants to provide additional options and run the RFP process from start to finish.

Results

Agent Attendance

Attrition after 45 days

Download Your Case Study

First Name(Required)

Last Name(Required)

Phone(Required)

Professional Email Address(Required)

Company(Required)

Why are you interested in BPO?(Required)

This field is hidden when viewing the form

Prospect Status

This field is hidden when viewing the form

Website Form Submitted

This field is hidden when viewing the form

Type of Service

This field is hidden when viewing the form

issue_with_utm_y_n

This field is hidden when viewing the form

Prospect Source

This field is hidden when viewing the form

original_timestamp

This field is hidden when viewing the form

original_source

This field is hidden when viewing the form

original_medium

This field is hidden when viewing the form

original_keyword

This field is hidden when viewing the form

original_content

This field is hidden when viewing the form

original_campaign

This field is hidden when viewing the form

original_referral

This field is hidden when viewing the form

converting_referral

This field is hidden when viewing the form

converting_source

This field is hidden when viewing the form

converting_medium

This field is hidden when viewing the form

converting_keyword

This field is hidden when viewing the form

converting_content

This field is hidden when viewing the form

converting_campaign

This field is hidden when viewing the form

original_landing_page

This field is hidden when viewing the form

converting_landing_page

This field is hidden when viewing the form

converting_term

This field is hidden when viewing the form

original_term

This field is hidden when viewing the form

converting_timestamp

This field is hidden when viewing the form

converting_post

This field is hidden when viewing the form

original_post

This field is hidden when viewing the form

tracking_id

This field is hidden when viewing the form

utm_campaign

This field is hidden when viewing the form

resource

This field is hidden when viewing the form

Resource Title

This field is hidden when viewing the form

Test Record

This field is hidden when viewing the form

Bulk Email Status

Phone

This field is for validation purposes and should be left unchanged.