Paraguayan Call Centers
Paraguay is located in the heart of South America and is emerging as a prime destination for call center leaders looking for the perfect location for nearshore call center operations.
Benefiting from a young, skilled population and increasing innovation in tech sectors, the Paraguayan government is focused on attracting foreign investment with many free-trade agreements and low business taxation measures already in place.
As part of the MERCOSUR trading bloc, Paraguay has access to a common market of partnering Latin American countries, offering access to more than 300 million people. As the prosperity of Paraguay climbs, so too will the advantages of call center leaders leveraging business process outsourcing in nearshore locations.
The Call Center Industry in Paraguay
One of the biggest advantages for nearshore call centers in Paraguay is the country’s 100% renewable energy infrastructure, reducing the country’s traditional energy reliance. Those cost savings help attract foreign investment, especially when paired with the low-cost Paraguayan workforce.
Paraguay is a perfect match for organizations looking to lean in to growing environmentally conscious operations, which is a distinct differentiator that sets Paraguay apart.
Further, the industry is supported by a capable workforce with a notably low rate of unemployment, less than 5 percent total. This offers call center operators access to low-cost, reliable workers with even lower energy costs than anywhere else in the region.
The Call Center Workforce in Paraguay
With more than 7 million people in the country, Paraguay offers a strong market of call center agents to choose from, giving investors confidence their operations will be well staffed. Even more encouraging, business confidence has increased as the country’s middle class has grown by nearly 50% in recent years.
With more stale economic conditions encouraging skilled workers to stay, outside investors can still leverage their skills at a much lower rate than domestic agents, often 40-50% lower operational costs.
Paraguay has an exceedingly young talent pool, with approximately 70% of the population aged 35 years or younger. This has made Paraguay a highly-coveted destination for business process outsourcing, as the country is well conditioned to offer short- and long-term windfalls for call center investors.
Quick Facts: Paraguayan Outsourcing
| Average Cost Savings | 50% |
|---|---|
| Market Maturity | Established |
| Regions | South America, Nearshore |
| Population | 7,132,538 |
| Area | 157,048 sq. miles |
Major Outsourcing Cities in Paraguay
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Asunción | 12h 34m | 10h 30m | 09h 49m | |
| Ciudad del Este | 12h 52m | 10h 41m | 09h 57m | |
| San Lorenzo | 12h 35m | 10h 31m | 09h 50m | |
Industry Experience
Our Paraguayan outsource call centers have direct experience in the following industries:
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