Selling Your Call Center

Whether it’s part of your long term retirement plan or it’s your primary short term objective, you’ve thought about selling your call center. Undoubtedly, the idea of officially signing on the dotted line (and collecting a substantial check) is both intimidating and exciting.

Outsource Consultants can simplify your exit strategy by maximizing the valuation of your business and presenting it to an extensive network of pre-qualified buyers.

We understand that this process often requires extreme discretion, so all conversations with us are completely confidential.

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Why Work With Us?

We work with the industry leader in call center acquisition to offer you a team of experienced experts who are ready to make your exit as smooth as possible while advising you on how to boost your company’s market value. They have over 100 qualified buyers who are looking for the right acquisition target. Our partner has owned call centers and specializes exclusively in the BPO industry.

Call Center Industry Specialization

We work exclusively with call centers, so we understand the nuances that exist in the industry.

Unmatched Experience

We have over 70 years of combined experience in the BPO brokerage space.

Prescreened, Serious Buyers

We have over 100 pre-screened buyers who are always looking for the right acquisition.

Maximize Your Valuation

We know the industry, and we know what buyers are looking for. We’ll help you maximize your market valuation to command top dollar.

Here’s how the
process works:

1. Define Exit Goals

Our partner believes that a successful exit starts with understanding your goals. They learn about you, your company, and what an ideal transition looks like to you.

2. Financial Optimization

They open up the books and do a full assessment of your financials to find ways to showcase your company’s worth. Our partner knows how to find hidden value and translate it into a higher valuation.

3. Operational Optimization

Solid operations are the foundation of a smooth transition. As prior owners and operators of call centers, we’ll look at every aspect of your organization, including technological infrastructure, workforce, and facilities for a greater valuation & a smooth exit.

4. Go to Market

Our partner creates a healthy and competitive bidding process that allows you to select the best offer from a series of appealing buyers.

5. Negotiation & Close

Our partner’s decades of experience have made them experts in due diligence and preparation, so they come to the table ready to negotiate the best deal on your behalf.

Free Resource

 

6 Must-Haves to Maximize Your BPO's Valuation

Buyers look for a number of attributes in a potential BPO acquisition, including solid financials, proven performance, a vibrant culture, and a diverse client roster.

We’ve created a detailed document that outlines what makes a call center enticing to a buyer, and what you can do to increase its market valuation.

 

Frequently Asked Questions

What if my call center isn’t big enough?

A common misconception among owners considering a sale is that buyers are only interested in acquiring large call centers. In reality, the buyer market is extremely diverse, and there is legitimate interest in call centers of all sizes. Our partner can sell your company as is, or can provide a path to expand if you prefer to grow your call center prior to entering the seller’s market.

What if I’m not ready to exit completely, but would like to reduce some of my workload and stress in the short term?

You’re in luck! Our partner hears this kind of thing all the time and can create a unique exit plan that allows you to lighten your burden while maintaining a leadership role in the organization. You can receive an initial payment, continue working for as long as you desire, and eventually receive an additional sum when you’re ready to exit completely.

I don’t want my leadership team and employees to know that I’m thinking about selling. Will this information get back to them?

Absolutely not. Our partner understands that confidentiality and discretion are vital when you are thinking about selling your call center, so they have implemented safeguards in the process to keep things under wraps until you are ready to disclose.

How can I be certain it’s time to sell?

That question is best answered with a series of additional questions: are you tired of dealing with payroll and staffing? Do you want to stop worrying about pipeline issues? Would you rather have someone else deal with the inevitable legal headaches that come with call center ownership? If you answered “yes” to any of these questions, it’s time to have a discussion about selling your call center. Our partner can help you determine whether a full exit, a partial exit or no exit is right for you right now – and determine your roadmap for the future.

Let’s Talk.

Outsource Consultants can simplify your exit strategy and secure top market valuation when you sell your call center. 

Get started with a confidential discussion by filling out the form or emailing ckotlarz@outsource-consultants.com.

Get a Free, Confidential Consultation