October 14, 2024
The Bald + The Beard | Episode 3: The Myth of Standalone CX AI
In the third episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths tackle one of the most pervasive myths in the CX space: that […]
Nearshore Outsourcing
October 3, 2024
Guatemala: Your Next Call Center Haven
Nestled in Central America, Guatemala is a country rich in history, culture, and natural beauty. Bordering Mexico to the north and Belize to the east, Guatemala offers a […]
July 30, 2024
Dominican Republic: A Growing and Diverse BPO Industry
The Dominican Republic has become a major player in the call center and Business Process Outsourcing (BPO) industry. Here’s a look at its impressive rise: 1990s: The Seeds […]
June 25, 2024
Belize’s BPO Industry: A Look at Growth, Talent, and Cost Savings
Introduction to Belize Call Centers Belize, a country nestled in Central America, has emerged as one of the region’s fastest-growing economies. This growth is partly fueled by the […]
June 10, 2024
5 Things Your Call Center BPO Partner Should Be Doing
Technology has rapidly advanced the customer experience (CX) landscape for BPO call center operations. While traditional telesales that began more than a generation ago remain in use, numerous […]
May 30, 2024
Mexico: A Call Center Powerhouse
Call Centers in Mexico: A Thriving Industry with a Rich History The relationship between the United States and Mexico in the call center industry is a fascinating one, […]
May 14, 2024
The Bald + The Beard | Episode 2: Debunking MORE Outsourcing Myths
In the second episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths continue their exploration of outsourcing in the customer experience (CX) sector, this […]
May 8, 2024
Colombia Call Centers: Why So Many Trust South America’s Outsourcing Excellence
History of Outsourcing in Colombia: A Rising Star Colombia has a surprisingly long history as a player in the outsourcing game. It all started back in… 1981: Colombia […]
March 28, 2024
The Bald + The Beard | Episode 1: Debunking Outsourcing Myths
In the inaugural episode of The Bald + The Beard, hosts Tom Luther, Director of Channel Partnerships and Andrew Griffiths, VP of CX Partnerships and Outcomes, at Outsource […]
January 24, 2024
2024 BPO Trends: Growth, Saturation, and a Look Ahead
The global BPO industry underwent a major transformation in 2023, and 2024 promises to be just as dynamic. New players are emerging, prices are shifting, and traditional outsourcing […]