Blog

December 15, 2022

Mitigating Attrition: How to Keep Agents Happy in 2023 and Beyond

Companies around the world have had difficulty recruiting and retaining staff members in recent years. In the wake of The Great Resignation, employees left their current positions in […]

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BPO Industry, Call Center Management

November 15, 2022

Labor Crisis Management: Contact Center Strategies to Curb the Crunch

Keeping call centers adequately staffed in 2022 has been, to put it lightly, a challenge. Keeping them staffed without incurring additional costs? Next to impossible. Welcome to the […]

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BPO Industry, BPO Partner Selection, Customer Service

November 10, 2022

Outsourcing Spotlight: Veteran-Owned Call Centers

On the 11th hour of November 11th, World War I came to a close with the Armistice of Germany. This led to the creation of the Armistice day […]

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BPO Partner Selection

October 31, 2022

What Do Your Halloween Preferences Say About Your Outsourcing Ghouls?

Beware. All Hallow’s Eve is upon us once again. What started as a somber religious holiday has largely morphed into a secular blowout that provides an annual bump […]

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BPO Partner Selection, Outsourcing Strategies

October 28, 2022

Outsource Consultants Makes a Third Appearance on the Minneapolis/St. Paul Business Journal’s Fast 50 List

Saint Louis Park, MN, October 28, 2022 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for the third […]

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Company News

October 11, 2022

Checking In on the Jamaican Call Center Industry

When tourists look for idyllic beaches, they turn to Jamaica. Basking in the sun at a resort isn’t the only thing the country has to offer though. The […]

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BPO Industry, Nearshore Outsourcing

September 20, 2022

Avoid the Open Enrollment Headache: Get Your Call Centers Ready

Open Enrollment, a time to apply for new health insurance coverage or make changes to existing plans through federal and state government programs, is fast approaching. Each year, […]

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BPO Partner Selection, Outsourcing Strategies

September 1, 2022

3 Reasons to Celebrate Your Call Center Agents This Labor Day

Labor day is a time to show appreciation for all the hardworking staff in or contracted by your company. One often overlooked group, contact center representatives, definitely deserves […]

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Call Center Management, Customer Service

August 16, 2022

For the Fourth Year in a Row, Outsource Consultants Makes the Inc. 5000 List

SAINT LOUIS PARK, MN, August 17, 2022 – Inc. magazine today named Outsource Consultants a member of its annual Inc. 5000 list, the most prestigious ranking of the […]

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Company News

August 15, 2022

Higher Demand For the Medical Industry and Outsourcing Services

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Many clinics […]

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BPO Industry, Customer Service, Outsourcing Strategies