Blog

April 26, 2017

5 Biggest Mistakes In Customer Journey Mapping

Customer journey mapping has been rising in popularity in recent years as a topic all over the internet, including our own blog. There are various reasons why companies […]

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News & Insights

April 26, 2017

Are You Hiring CSRs Or Alligator Wranglers?

It’s an old saying, nowhere more applicable than the contact center: “When you’re up to your ass in alligators, it’s hard to remember that you’re trying to drain the swamp”. […]

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Customer Service

April 26, 2017

Increasing Customer and Employee Satisfaction with Knowledge Base Management Systems

It’s a moment of truth. Your customer has made contact with your business – they’ve called you, started a chat session, found your web site, sent you a fax, […]

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News & Insights