Blog

July 25, 2023

The Power of AI Technology and the Call Center Industry

As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. With its ability to mimic human intelligence and […]

Full Story

BPO Industry, Call Center Management, Customer Service, Outsourcing Strategies

June 21, 2023

We Asked Our African BPO Partners: How to Foster a Strong Outsourcing Relationship

In today’s global economy, outsourcing has become a common practice for many businesses. Whether for customer service, technical support, or data entry, outsourced call centers can provide significant […]

Full Story

BPO Industry, BPO Partner Selection, Offshore Outsourcing, Outsourcing Strategies

June 8, 2023

Chris Schoonmaker Joins Outsource Consultants

Saint Louis Park, MN, June 8, 2023 – Chris Schoonmaker has joined Outsource Consultants as an Executive BPO Matchmaker. Bringing over 15 years of expertise to the sales […]

Full Story

Company News

June 8, 2023

BPO Industry Veteran Bob Guarnieri Joins Outsource Consultants

Saint Louis Park, MN, June 8, 2023 – Bob Guarnieri, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO […]

Full Story

Company News

June 8, 2023

Call Center Industry Veteran Todd Tierney Joins Outsource Consultants

Saint Louis Park, MN, June 8, 2023 – Todd Tierney, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO […]

Full Story

Company News

How to Help Agents Through Tech Upgrades

April 11, 2023

Helping Call Center Agents Through Technology Upgrades

Part of working in the call center industry is being up-to-date on new technology that improves customer service. Unfortunately, sometimes we get a little caught up in the […]

Full Story

BPO Industry, Call Center Management

Outsource Consultants named to FT.com’s Fastest Growing Companies

March 28, 2023

Outsource Consultants Again Named One of FT.com’s Fastest Growing Companies

Saint Louis Park, MN, March 28, 2023 – Outsource Consultants is once again honored to have made the fourth annual Financial Times ranking of The Americas’ Fastest-Growing Companies. […]

Full Story

Company News

March 9, 2023

4 Ways to Maintain Agent Morale While Returning to the Office

During the COVID-19 pandemic, work-from-home models spread throughout the call center industry. Some BPO providers were fortunate enough to have a remote work infrastructure in place before the […]

Full Story

BPO Industry, Call Center Management

February 28, 2023

Outsource Consultants Ranks on Inc. Magazine’s List of the Midwest Region’s Fastest-Growing Private Companies

SAINT LOUIS PARK, MN, February 28, 2023 – Outsource Consultants is excited to announce that we are a 2023 Inc. Regionals Midwest honoree. Inc. magazine today revealed that […]

Full Story

Company News

January 19, 2023

The New BPO Choice: African Countries for Offshore Outsourcing

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. The United States is at the epicenter of the issue, where the […]

Full Story

BPO Industry, BPO Partner Selection, Cost Savings, Offshore Outsourcing