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Our advisors at Outsource Consultants help our clients find “hidden gem” small to mid-sized outsource call centers for clients. The following article by Thomas Laird (Expivia Interaction Marketing […]

When working with a call center outsourcing partner the biggest challenge is making sure the call center is providing consistent ongoing performance. The includes ensuring the agents receive the […]

People have fallen in love with chat support for two main reasons: Speed and convenience. The question is, are brands doing everything in their power to maximize the […]

The traditional method of customer service (calling and requesting help) is still necessary within the call center, but many customers want to be able to research on their […]

In his article “Growing Your Contact Center Culture”, Patrick Russell tells us that your company culture is like a farmer’s soil because it lays the foundation for the […]

Most people want to work for a company where they can excel at their position and earn their way up the ladder. They want to feel like they […]