April 26, 2017
The Pros and Cons of Upward Mobility in the Contact Center
Most people want to work for a company where they can excel at their position and earn their way up the ladder. They want to feel like they […]
Blog
April 26, 2017
Set Realistic Expectations for Your Call Center
Have you ever made elaborate plans for an event or project only to see a multitude of things go wrong with it? If you said yes, don’t worry, […]
April 26, 2017
Your Guide for Building the Perfect Call Center Outsourcing RFP
Making the decision to outsource your call center is a difficult and daunting task, but you’ve decided it’s the right path for your company. So,now what? The decision […]
April 26, 2017
How Healthcare Contact Centers Can Improve the Patient Experience
Healthcare and medical call centers often claim to give patients and customers the best possible care. However, according to a recent article by Katie Owens, MHA and Richard […]
April 26, 2017
How to Truly Raise Your Customer Satisfaction Levels
As technological advances continue to change the way companies operate, it’s important to keep your focus on two main goals: Make sure your technological solutions provide real value […]
April 26, 2017
5 Pillars of Maturity for Voice of the Customer Programs
Your voice of the customer program won’t take care of itself. It needs to be nurtured through every phase of its existence. According to a recent article by […]
April 26, 2017
5 of the biggest technology decisions and trends facing contact centers today
Corey Kotlarz, President of Outsource Consultants, was interviewed by Telus International and quoted in their recent article. The following is the complete article. Technology is enabling contact centers […]
April 26, 2017
Why Healthcare Call Centers are Vital in the Patient Experience
In a recent AnswerStat article, Mark Dwyer reflects on his thirty years of working in the healthcare call center industry. Specifically, he recognizes that many of his peers […]
April 26, 2017
Outsource Consultants Shows Rapid Growth in 2016
Outsource Consultants Rapidly Growing: Company Celebrates 3-Year Anniversary and Moves to New Office Outsource Consultants celebrated its three-year anniversary in June of 2016. Outsource Consultants has come a long […]
April 26, 2017
How Rich Data Can Improve Your Sales, Marketing, and Bottom Line
Your company may use a call center that reports simple analytics like caller name, number, and location; but does your company utilize rich data? Rich data turns customer […]