April 26, 2017
Happy Holidays 2015
If you’re interested in outsourcing with a call center, we can help at no charge! Outsource Consultants are call center experts with over 25 years of outsourcing industry […]
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April 26, 2017
2016: The Year of the Customer? – Colin Taylor
I have been in the contact center, customer service and customer experience industry a long time. I started as a fresh-faced kid of 16 as an agent in […]
April 26, 2017
The Case for the American Boutique Call Center – Thomas Laird
Our advisors at Outsource Consultants help our clients find “hidden gem” small to mid-sized outsource call centers for clients. The following article by Thomas Laird (Expivia Interaction Marketing […]
April 26, 2017
Top KPI’s to Effectively Manage your Outsource Call Center
When working with a call center outsourcing partner the biggest challenge is making sure the call center is providing consistent ongoing performance. The includes ensuring the agents receive the […]
April 26, 2017
The Top 7 Benefits of Moving Your Contact Center to the Cloud
If there’s one thing we can say about the contact center industry, it’s that it’s constantly evolving. It’s gone from strictly brick-and-mortar centers that only took calls, to […]
April 26, 2017
6 ways to make the most out of outsourced chat support for customer service and sales
People have fallen in love with chat support for two main reasons: Speed and convenience. The question is, are brands doing everything in their power to maximize the […]
April 26, 2017
Better Call Center Security Means Happier Customers
Would you feel comfortable reading your credit card numbers out loud to a cashier at the local grocery store while multiple people are standing around you? Of course […]
April 26, 2017
5 Steps to Enhance Your Knowledgebase and Improve Customer Service
The traditional method of customer service (calling and requesting help) is still necessary within the call center, but many customers want to be able to research on their […]
April 26, 2017
Reducing Attrition in Contact Centers: Social Dynamics are Crucial
It’s challenging to work in a contact center. The expectations from management alone can be stressful, and when you add to that the stress of handling inbound customer […]
April 26, 2017
The Significance of a Positive Contact Center Culture
In his article “Growing Your Contact Center Culture”, Patrick Russell tells us that your company culture is like a farmer’s soil because it lays the foundation for the […]