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The call center outsourcing industry is a rapidly changing. Technology and locations are always evolving, which means that it can be hard to keep up with the right […]

I have been in the contact center, customer service and customer experience industry a long time. I started as a fresh-faced kid of 16 as an agent in […]

Our advisors at Outsource Consultants help our clients find “hidden gem” small to mid-sized outsource call centers for clients. The following article by Thomas Laird (Expivia Interaction Marketing […]

When working with a call center outsourcing partner the biggest challenge is making sure the call center is providing consistent ongoing performance. The includes ensuring the agents receive the […]

People have fallen in love with chat support for two main reasons: Speed and convenience. The question is, are brands doing everything in their power to maximize the […]

The traditional method of customer service (calling and requesting help) is still necessary within the call center, but many customers want to be able to research on their […]