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MarketsandMarkets recently posted a press release on Digital Journal regarding their report “Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by […]

If you’re like many across the contact center profession, you’re about to enter the budgeting cycle for 2015. So what better time to take stock of the understanding […]

Insidearm.com recently wrote an article on why the future is moving more towards the cloud. A summary of that article is below: During the past decade, the cloud […]