April 26, 2017
Blog
April 26, 2017
Before & Now: 5 Ways to Improve Success Measurement in the Call Center
Kunnect recently posted an article about the fast-changing benchmarks in the call center industry as well as in customer service. In the summary below, you’ll read about how […]
April 26, 2017
Cloud Based Contact Center Market Up to $10.9 Billion by 2019
MarketsandMarkets recently posted a press release on Digital Journal regarding their report “Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by […]
April 26, 2017
Measure Your Social Media Customer Service Successfully
In order to grasp the full impact and ROI of social customer service, companies need to measure it in a way that enables comparison with—and benchmarking alongside—more traditional […]
April 26, 2017
5 Ways to Provide Exceptional Customer Service
More than 50% (an increase of 5% over 2012) of consumers in the U.S. switched service providers in 2013. Clearly, customers switching is a problem. But the problem […]
April 26, 2017
Do You Have Intelligent Live Web Chat?
Web users are increasingly familiar with an annoying phenomenon afflicting all manner of sites: you’re just browsing around, minding your own business and up pops a chat window […]
April 26, 2017
Prepare Your Call Center for Multichannel Customer Service
Before diving into multichannel strategies, get your house in order – according the article written by Lauren Horwitz from SearchCRM. A summary of that article is below: Companies […]
April 26, 2017
What Senior Managers Need to Know About Contact Centers
If you’re like many across the contact center profession, you’re about to enter the budgeting cycle for 2015. So what better time to take stock of the understanding […]
April 26, 2017
The Secret to Improving Customer Retention
If you ask a room full of executives what the secret is to improving customer retention and loyalty is, you will probably get a mix of answers. But, […]
April 26, 2017
Cloud-based Technology is the Future
Insidearm.com recently wrote an article on why the future is moving more towards the cloud. A summary of that article is below: During the past decade, the cloud […]