April 26, 2017
Customer Service to the Clouds
The term “cloud technology” has been tossed around for quite sometime now. Most are aware of the benefits, but in case you aren’t, GulfNews wrote an article recently […]
Blog
April 26, 2017
The Impact of Mobile Devices on Contact Centers
You’ve heard over and over again about the need for mobile in your business and in your contact center. What you may not have heard are the impacts […]
April 26, 2017
Healthcare Call Centers – A New Customer Landscape
Call centers have come a long way from just telemarketing. They are in nearly every industry; whether the calls are inbound, outbound, in the energy industry, or healthcare. […]
April 26, 2017
Customers Are Defining Your Brand
In the age of the customer, the consumer is in control. DestinationCRM recently posted an article about customer service defining the brand. A summary of that article below. […]
April 26, 2017
Mobile: Much More than a Single Channel
Mobile is developing at lightning speed—literally by the day. It represents a serious threat to organizations that don’t evolve their services—but is a significant opportunity for those who […]
April 26, 2017
Health Care Industry Working to Keep Up with Increased Calls
Unexpected events are guaranteed to occur in your company’s business. What do you do when more guests than invited arrive to an important company event? What about when […]
April 26, 2017
Killer Customer Service: The 4 Keys to Success
The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time. Time wrote an article describing the 4 […]
April 26, 2017
Add Non-Voice Channels to Your Contact Center Mix
With the invention of the internet and smartphones, getting solutions to issues or answers to questions regarding your business, customers can now choose how they want to interact […]
April 26, 2017
“Good” Customer Service NOT Good Enough
As part of her research for the book, Branding and Marketing You Through Teams, Donna Rachelson examined teams in six leading companies to find out what was separating […]
April 26, 2017
10 Reasons to Outsource
Building and operating a successful call center requires an extensive investment in upfront costs and ongoing expenses. Running that call center in a successful manner demands a unique […]