April 26, 2017
Telemedicine Gaining Ground in Healthcare
With all of the advances in technology in the last few years, it’s no wonder technology in the healthcare industry is taking strides of it’s own. Now, patients […]
Blog
April 26, 2017
Customer Service Trends in Mobile
Along with the introduction of social media into business’ marketing plans, mobile is creating its own unique path. ICMI recently posted an article identifying trends with customer service […]
April 26, 2017
Multichannel: Social Media New Mandate in Contact Centers
Social media has been a popular topic among businesses and those taking care of customer service, whether it’s your CSRs or your business’ call center agents. TechTarget recently […]
April 26, 2017
Creating A GREAT Social Media Agent
As most of us know, social media is not just for the user at home. Social media is now a great tool for connecting customers with businesses; whether […]
April 26, 2017
Twitter Offering “Click to Call”
Response Magazine recently published an article about Twitter’s new offer of a click-to-call direct response option. A summary of this article is below: Twitter – New Direct Response […]
April 26, 2017
Contact Center Challenges in Performance Management
There are many challenges in business – these challenges range from basic administrative to complicated in the executive offices and in various branches between. One challenge in particular, […]
April 26, 2017
New Channel for Call Centers: Text Messaging
Contact Centers are now introducing an SMS (short message service), or text messaging, customer service offering that allows companies to directly convert incoming calls to text conversations. DestinationCRM […]
April 26, 2017
Best Practice for Call Center Disaster Recovery
Disasters can happen at any moment – with days of notice or none at all. Being prepared for these disasters, especially with your company, is vital. TechTarget recently […]
April 26, 2017
Creating The Mobile Customer Service Experience
Is your company making a positive impact in mobile? ICMI posted an article discussing the top five consumer responses to the mobile customer experience. A summary of that […]
April 26, 2017
Metrics that Matter in the Call Center
Information is everywhere – especially with all of the up-and-coming technology. What do we do with all of this information? We turn it into useful tools to measure […]