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Major companies are starting to realize that business is about more than getting sales; it’s about giving a quality customer experience to foster customer loyalty. But according to […]

A recent article from Helprace discusses the topic of hiring the best people to be your company’s customer service agents. Hiring the right person to fill an agent […]

Companies want their customer satisfaction scores high because of high quality customer service and speed of response. It can be a challenge to have both high quality customer […]

A recent article by Lynn Hunsaker discusses the significance in understanding and respecting your customer experience ecosystem. Basically, a customer experience ecosystem would include customers, employees, vendors, departments […]

A recent article by Shelley Forrester discusses the significance of asking questions and demonstrating proper listening. Basically, the more questions you ask at the right time, the more […]

A recent article in CXO Today discusses the rapid growth in the the contact center outsourcing market in the Asia-Pacific region is ripe and is further expected to […]