April 26, 2017
Call Centers – Moving With Mobile
This summary of a recent blog post by Jessica Smith on InContact.com explains the value of mobile use for contact center customers: There is a flood of mobile […]
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April 26, 2017
New TCPA Regulations for Call Centers
The clock is ticking towards the deadline for complying with the new Telephone Consumer Protection Act (TCPA) regulations. In 2012, the Federal Communications Commission promulgated new rules governing […]
April 26, 2017
Contact Centers: Growing with a Multichannel Approach
ChannelPartnersOnline.com wrote a great article about hosted contact centers growing with a multichannel approach. A summarization of that article is below: Growing with a Multichannel Approach New research […]
April 26, 2017
Social Media Customer Support
ICMI.com recently published a good article explaining the importance of social media support within the call center industry. A summarization is below: No matter what new channel arises, […]
April 26, 2017
Telecom Unions Push for US-Based Call Center
A recent post by The Hill discusses the support of the Communications Workers of America (CWA) members for a bill that will give callers the option of speaking […]
April 26, 2017
Winning with Customer Service
Satisfied customers are key to business success. Recent Aberdeen Group research indicates that satisfied customers not only increase their spending on products and services, but also promote the […]
April 26, 2017
5 Contact Center Holiday Tips
The contact center is not immune to the need for additional staff and since it’s typically the first experience your customers will have with your company, you’ll want […]
April 26, 2017
How to Outsource an Overseas Call Center
Call centers come in all shapes and sizes, but for businesses looking to reduce costs, an overseas call center may fit the bill. Business News Daily writer, Sara […]
April 26, 2017
What It Takes For Contact Centers To Shift To BPO
Although similar, contact centers and BPO service providers have many differences. If you’re considering expanding your contact center to include BPO services, read on. NearshoreAmericas.com recently posted an […]