Blog

April 15, 2024

Don’t Drop the Call: A Guide to Political Call Center Procurement

(*TLDR — 2024’s election season has a handful of distinct challenges — which we detailed here. But, this blog focuses on 3 essentials for political call center procurement […]

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BPO Industry, BPO Partner Selection, Outsourcing Strategies

Outsource Consultants named to FT.com’s Fastest Growing Companies

April 4, 2024

Outsource Consultants Celebrates Third Consecutive Year on Financial Times Ranking of Americas’ Fastest-Growing Companies

Saint Louis Park, MN, April 04, 2024 – Outsource Consultants is thrilled to announce their inclusion on the prestigious Financial Times ranking of The Americas’ Fastest-Growing Companies for […]

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Company News

April 3, 2024

Why the Philippines (Still) Remains a Top Outsourcing Destination

Let’s start from the start. The History of Outsourcing in the Philippines It’s easy to take for granted the supremacy of the Philippines as a call center outsourcing […]

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BPO Industry, BPO Partner Selection, Call Center Management, News & Insights, Offshore Outsourcing, Philippines

Tom and Andrew of The Bald and The Beard exploring common outsourcing myths in their latest episode.

March 28, 2024

The Bald + The Beard | Episode 1: Debunking Outsourcing Myths

In the inaugural episode of The Bald + The Beard, hosts Tom Luther, Director of Channel Partnerships and Andrew Griffiths, VP of CX Partnerships and Outcomes, at Outsource […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Nearshore Outsourcing, News & Insights, Offshore Outsourcing, Outsourcing Strategies

March 25, 2024

The Power of Women-Owned Call Center Partnerships

As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. Women have always been a driving force […]

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BPO Industry, BPO Partner Selection, Outsourcing Strategies

Outsource Consultants featured in CXM Today

February 26, 2024

OC Leaders Recognized as Top Voices in Call Center Customer Service

There’s no substitute for expertise when it comes to thrilling customers. And there’s no shortage of experts at Outsource Consultants., which is why Corey Kotlarz, Founder and President, […]

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Company News, News & Insights

February 21, 2024

The Human-AI Symbiosis in Retail Call Centers

“AI will replace human contact center interactions,” according to some CX experts in 2020. Whether or not you fully embraced that view at the time, you certainly contemplated […]

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BPO Industry, BPO Partner Selection, Customer Service, Outsourcing Strategies

January 24, 2024

2024 BPO Trends: Growth, Saturation, and a Look Ahead

The global BPO industry underwent a major transformation in 2023, and 2024 promises to be just as dynamic. New players are emerging, prices are shifting, and traditional outsourcing […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, News & Insights, Offshore Outsourcing

Business person sitting in front of a crystal ball predicting 2024 trends.

January 3, 2024

2024 Predictions for Call Center Outsourcing

Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. At Outsource Consultants, we’re committed to providing informed insights, […]

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BPO Industry, Call Center Management, News & Insights

December 21, 2023

Giving Thanks for Operational Peace: The Unseen Heroes in BPO During the Holidays

No one is more excited for the ongoing holiday breaks than you – but, as a call center leader, the holidays often spell operational anxiety too. This time […]

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BPO Industry, Call Center Management, News & Insights