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A recent article from Helprace discusses the topic of hiring the best people to be your company’s customer service agents. Hiring the right person to fill an agent […]

Companies want their customer satisfaction scores high because of high quality customer service and speed of response. It can be a challenge to have both high quality customer […]

A recent article by Lynn Hunsaker discusses the significance in understanding and respecting your customer experience ecosystem. Basically, a customer experience ecosystem would include customers, employees, vendors, departments […]

A recent article by Shelley Forrester discusses the significance of asking questions and demonstrating proper listening. Basically, the more questions you ask at the right time, the more […]

A recent article in CXO Today discusses the rapid growth in the the contact center outsourcing market in the Asia-Pacific region is ripe and is further expected to […]

An article from ICMI.com identifies the 5 key things that matter to customers, regardless of industry. Customers’ expectations have evolved significantly over the last decade as they have […]