Blog

April 26, 2017

How to Truly Raise Your Customer Satisfaction Levels

As technological advances continue to change the way companies operate, it’s important to keep your focus on two main goals: Make sure your technological solutions provide real value […]

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Customer Service

April 26, 2017

Why Healthcare Call Centers are Vital in the Patient Experience

In a recent AnswerStat article, Mark Dwyer reflects on his thirty years of working in the healthcare call center industry. Specifically, he recognizes that many of his peers […]

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Customer Service

April 26, 2017

Outsource Consultants Shows Rapid Growth in 2016

Outsource Consultants Rapidly Growing: Company Celebrates 3-Year Anniversary and Moves to New Office Outsource Consultants celebrated its three-year anniversary in June of 2016. Outsource Consultants has come a long […]

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News & Insights

April 26, 2017

3 onboarding techniques to ensure a customer-first mentality in new employees

When a call center is onboarding a new agent, they general go through all of the scripts, rules and regulations. However, many companies don’t give new employees the […]

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Customer Service

April 26, 2017

Great Customer Service = Great Marketing

In his recent article, Anand Srinivasan explores the theory that great customer service equals great marketing. The logic behind this thought it simple: if you deliver great customer […]

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Customer Service

April 26, 2017

Nearshore Call Center Trends, Hot Spots and Hidden Gems

The call center outsourcing industry is constantly changing. Technology and locations are always evolving, which means that it can be hard to keep up with the right information. […]

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News & Insights

April 26, 2017

6 Tools Healthcare Call Centers Need to Provide High-Quality Patient Experience

The past five years have shown a rise in multichannel customer service. People now look for customer service from social media, live chat, email, and other options. However, […]

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Customer Service

April 26, 2017

How Interoperability Helps Healthcare Call Centers

The article “Interoperability in the Call Center – A Natural Solution” by Matt Everly states that the most important role of a healthcare call center is to serve […]

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News & Insights

April 26, 2017

Have you ever considered outsourcing with a correctional facility call center?

Yes, outsourcing your call center services to a correctional facility is a viable option for your business. The president of Outsource Consultants, Corey Kotlarz, recently visited a call center […]

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Customer Service

April 26, 2017

The Reality of Omnichannel and Potential Customer Service Trends of the Future

Customer service has changed dramatically over the years. From face-to-face communication, to call centers, to television and radio, and so on, the customer experience is always evolving. Human […]

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Customer Service