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In a recent article, Oleg Yemchuk points out that millennials are now the largest generation demographic for retailers. They will be spending billions of dollars every year, so […]

In a recent article, Lilach Bullock points out that while many companies may view their social media customer service as high quality, only a small percentage of their […]

A recent article by Zareh Khachatoorian discusses the idea that the customers who don’t provide your company with feedback but still abandon your brand for competitors are of […]

Championship teams have something in common across all sports: they work together as a machine. In her recent article, Lynn Hunsaker says that companies need to pull together […]

In his recent article, Paul Selby recounts his experience working in customer service. From this experience he relates to the reality that customer service can be a difficult […]

The last decade or so has seen a major shift from people shopping in traditional, physical stores to shopping almost exclusively online. While shopping online may offer convenience […]

In his recent article, Fred Chua discusses how inbound call centers can benefit travel agencies. The travel industry has been booming in the last few years and, while […]

Many companies know that a solid customer experience is important within day-to-day contact center interactions, but one specific area within the contact center where customer satisfaction is important […]

In his recent article, Fred Chua points out that while sales to potential new customers are important to companies, it can be just as important to sell new […]