Blog

September 28, 2017

3 Reasons Retail Companies Need Both Human Agents And Artificial Intelligence

In a recent article, Luke Starbuck discusses how quality customer service can set companies apart within the retail industry. A major way companies invest in their customer service […]

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Customer Service

September 26, 2017

Why Human Agents Are Still Necessary In The Customer Experience

In a recent article, Jeff Toister discusses how self-service (websites, portals, automation, etc.) has made things easier, but it also takes out the human factor in the customer […]

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Customer Service

September 21, 2017

How To Treat Your Website Like Your Brick-And-Mortar Store

Online shopping could potentially replace many brick-and-mortar stores in the years to come. Customers are doing more research now than ever to make sure they’re purchasing the best […]

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Customer Service

September 20, 2017

Gamification Can Improve Or Ruin The Call Center Environment

There are a multitude ways companies use technology and strategy to improve the customer experience. However, no matter how robust a CRM is and how much AI is […]

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Customer Service

September 19, 2017

Canadian Call Centers: Top Tier Customer Service At 25% Lower Rates

We’ve been promoting nearshore call center locations for outsourcing a lot in the past few months, and for good reason. The close proximity to the United States, language […]

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Customer Service

September 12, 2017

Tijuana Call Centers: Domestic Quality at Nearshore Pricing

Nearshore countries and regions have been rising in popularity as call center outsourcing destinations of choice. Tijuana, Mexico is no exception to this trend. Corey Kotlarz, President of […]

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Customer Service

September 12, 2017

Outsource Consultants Foosball Tournament – Fall 2017

The crew at Outsource Consultants recently held a lunch and Foosball Tournament at headquarters in Minnesota!The games were close and intense, but the championship was ultimately won by […]

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News & Insights

September 7, 2017

Can Call Centers Evoke Positive Emotional Responses From Customers?

An article by Howard Lax states that emotional bonding between companies, employees, and customers is more important to loyalty and success than performance metrics. It’s true that companies […]

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News & Insights

September 7, 2017

4 Ways To Inform Frontline Employees Of New Customer Experience Initiatives

You have your new customer experience plan all set up and ready to launch. Now all that matters is how the customers experience your brand and how your […]

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Customer Service

September 6, 2017

4 Ways Multichannel Call Centers Can Gather The Customer Voice

In a recent article, Bill Price discusses the topic of speech and data analytics and how they can be used to improve the customer experience. An example he […]

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Customer Service