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In a recent article, Hagai Shaham discusses a topic that has been a very big issue for many call centers throughout the world: agent attrition rate. The daily […]

In a recent article, Sawaram Suthar discusses how companies can scale their customer service as they grow. The article offers the following four tips for scaling your customer […]

Omnichannel contact center support often includes traditional inbound and outbound calling, email, live chat support, social media, online communities, and…texting? Yes, in order to deliver a high-quality customer […]

In a recent article, Nancy Porte discusses how companies can use online communities to improve their customer experience programs. Online communities can include a variety of outlets such […]

Is a company’s success purely based upon the price of their products and services? Is it based on offering something unique to every other company on the market? […]