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In a recent article, Lance Zingale discusses how lasting success for companies requires emphasis on customer lifetime value. In order to boost customer lifetime value, Zingale says that […]

In a recent article, Tom Tseki discusses how Artificial Intelligence (AI) can be utilized to improve customer service in the form of chatbots. The article states that within […]

Outsourcing is only available for people if they’re willing to use call centers in other countries, right? Wrong! While many companies outsource their call center services to nearshore […]

In a recent article, Benjamin Payne discusses the following five things contact centers need to stop doing if they want to give a high-quality customer experience: 1) Ignoring […]

In a recent article, Yoel Knoll discusses how contact centers need to build their customer loyalty in order to be profitable. Knolls talks about the evolution of profitability […]