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A recent article by Ryan Kh discusses how Customer Loyalty Index can be used to measure companies’ effectiveness in providing service that retains customers. After seeing loyalty scores, […]

Are your surveys biased? In a recent article by Martin Powtan, a critical point is made that biased surveys can produce useless responses. The following are ways Powtan […]

In a recent article, Luke Williams examines the following concepts to help companies improve their customer experience: Digital Feedback and Measurement Finding Key Drivers and Root Causes Role-Specific […]

Do customer surveys matter? Are they still useful, or do customers get tired of them and ignore them or answer dishonestly? In a recent article, Martin Powton discusses […]

The process of selecting the right cloud-based call center software solution is lengthy and time consuming. A Google search, colleague referral, and a few phone calls to vendors […]

This week has been special for Outsource Consultants. For the first time since the summer of 2017, everyone in the company has been reunited in the same location! […]