Blog

August 22, 2018

Contact Centers Help Your Retail Staff from Burning Out During Holiday Spikes

A recent article by Brian Hannon discusses the significance of long-term retail opportunities. Many companies in the retail industry put a major emphasis on holidays such as Black […]

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Customer Service

August 21, 2018

Finding the Right Contact Center is Extremely Important for Small Businesses

Profit, profit, profit. This is the most important thing for major, public companies. The goal is to make as much money as possible to satisfy your investors and […]

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BPO Partner Selection, Customer Service

August 16, 2018

4 Benefits of Contact Centers with Remote Agents

Do lifelong customers exist anymore? Yes, but it takes a lot more work than it used to, especially with how easy it is to research competitive pricing for […]

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At-Home Agents, Customer Service

August 15, 2018

3 Omni-Channel Contact Center Solutions to Help Your Company Serve Gen Z

Enough about millennials, let’s talk about Gen Z. A recent article by Ford Blakely discusses this generation of people who were born after 1996 and have never known […]

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Customer Service

August 14, 2018

4 Social Media Services Contact Centers Provide Businesses

A recent article by Manuel Solis discusses customer engagement. Not just a company’s attempts at engaging with their customers, but customers engaging with the company as well. In […]

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Customer Service

August 8, 2018

How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing

A recent article by Steve Woods discusses how artificial intelligence technology can help sales departments become more efficient. Instead of using AI to send automated email blasts that […]

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News & Insights

August 7, 2018

How to Use Inbound Calls as Inspiration to Make Your Website Better

Brick-and-mortar stores have the advantage of greeting their customers in-person. It’s much easier to make a connection and help your customers when they can ask you questions at […]

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Customer Service

August 1, 2018

Contact Centers Help Businesses Anticipate Customer Needs

In an article, Ken Paetzold discusses how delivering a unified customer experience can be a challenge in an era where there’s such a disparity between generations. For example, […]

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Customer Service

August 1, 2018

6 Key Criteria to Select an Outsource Call Center to Improve Customer Experience

Happy and smiling call center agents can help improve customer loyalty. To some, the title of this blog seems like a contradiction. Many have complained about their negative […]

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Customer Service, BPO Partner Selection

July 26, 2018

3 Ways Contact Centers Provide Data to Improve Customer Service

A recent article by Howard Lax makes a “radical” statement…customer experience isn’t everything when it comes to business success. There have been many companies that had great customer […]

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Customer Service