Blog

“Data” is a word that evokes many different thoughts and emotions from people. Some hear it and assume every answer to their questions will be instantly answered. Others […]

The following blog post was written by Fred Stacey and is re-published with his permission: Most of my followers/readers know that I try to post my own images […]

In a recent article, Shelby Faris discusses the significance in contact centers maintaining PCI (Payment Card Industry Data Security Standards) compliance. Not only can organizations be fined for […]

Turnover is very high in many call centers. The environment can be chaotic and the demands on agents can be very high, leading many to get burned out […]

In a recent article, Mariia Aleksandrova discusses why it’s important for companies to serve their customers on mobile platforms. Highlighted are several reasons that include amount of time […]