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An article by Fred Chua discusses the customer journey and how two components can be the most critical; the user experience with online shopping and the order processing […]

How long can you go without using your smartphone? A study showed that more than 50% of teenagers under 18 years of age said they couldn’t go more […]

Customer feedback is crucial to building a successful company. Without knowing the voice of your customer, your company will never learn and grow to accommodate consumers’ needs. One […]

Large companies can easily provide a customer experience that’s customized for each individual consumer. However, an article by Fred Chua points out that many small to mid-sized businesses […]

Companies can put as much effort into marketing as they want, but nothing truly beats organic word-of-mouth positivity from customers. An article by Mark Nicholson discusses this topic […]

Have you ever encountered customer service that didn’t meet your needs? Join the club! We’ve all experienced customer experiences filled with counterintuitive assistance. Krysta Gahagen recounts such an […]