March 16, 2020
Contingency Planning With At-Home Agents
On Wednesday, the WHO officially designated the COVID-19 outbreak a pandemic – a new disease that is spreading worldwide. It’s not as if the world was sitting back […]
Blog
February 7, 2020
Getting the Most Value for My BPO – Part 3: The Exit Strategy
If you could pick out a buyer for your firm today, who would it be and why? This is a vital component of the call center exit process. […]
January 20, 2020
Getting the Most Value for My BPO – Part 2: The Long Explanation of Pricing in Call Center / BPO M&A
Each call center will have its own unique DNA, so this formula explanation is not a blanket for all centers but rather a general overview of how price […]
December 9, 2019
Getting the Most Value for My BPO -Part 1: Determining Goals, Defining Value, and the Mechanics
All businesses eventually sell or close. Whether it’s by retirement, generational transfers, in good times or bad, 100% of business entities will change hands during or shortly after […]
November 19, 2019
What to Look for on a Site Visit – Part 1: Facilities
Selecting the right outsource call center partner is one of the most important decisions your organization will make. After all, your BPO partner typically serves as the public […]
October 9, 2019
Listen to Your Customers – 3 Trends You Can’t Ignore
In honor of National Customer Service Week, we wanted to offer some key insights on three trends to keep in mind as you craft call center experiences for […]
September 19, 2019
Still the One: The Philippines Remains the Top Destination for Offshore Outsourcing
There’s no question that the Philippines enjoyed several years as the defacto offshore darling. Populated by a skilled and energetic workforce, backed by massive infrastructure investment and fueled […]
August 19, 2019
Nearshore Outsourcing Spotlight: Jamaica
Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. That’s why – more and more – businesses look to Caribbean BPO locations for […]
August 16, 2019
Outsource Consultants Makes 2019 Inc. 5000 List
PLYMOUTH, MN, August 16, 2019 – This week, Inc. Magazine published its annual Inc. 5000 list, a ranking of the fastest-growing companies in the United States. Call center […]
August 5, 2019
Nearshore Outsourcing Spotlight: Belize
Most business executives face common challenges: lower costs, elevate service quality and drive a better customer experience. And for those that can rise up and overcome the challenge? […]