Blog

April 26, 2021

BPO Vendor Management Part Three: 3 Key Communication Strategies for BPO Success

In part one and part two of our series, we detailed five tips for targeting better KPIs and the top three training priorities for BPO vendors. Now, in […]

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Call Center Management

April 12, 2021

BPO Vendor Management Part Two: Your Top 3 Training Priorities

In part one of our series, we detailed five tips for targeting better KPIs with your BPO vendor partner. In part two, we’re focusing on how business leaders […]

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Call Center Management

March 29, 2021

BPO Vendor Management Part One: Top 5 Tips for Better KPI Performance

Partnering with a BPO vendor is a great way to unlock better experiences for your customer. But not all outsource call center partnerships are created equal — and […]

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BPO Partner Selection, Call Center Management

March 15, 2021

Create Your Perfect Outsource Call Center Bracket

Every March, even the most casual of sports fans turn their attention to the NCAA Men’s Basketball Tournament. Maybe they’re in a bracket pool with their family, co-workers, […]

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BPO Partner Selection

March 8, 2021

The Cure for BPO Procurement and RFP Headaches: Read This and Call Me in the Morning

What’s that tension building in your temples? It’s been a growing nuisance ever since your company decided to outsource to a new call center partner— and now it […]

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BPO Partner Selection

February 24, 2021

BPO Industry Veteran Mike Hallowell Joins Outsource Consultants

Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President […]

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Company News

February 22, 2021

The 3 “I”s to Empower Your Call Center Supervisors in 2021

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. But for call […]

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At-Home Agents, BPO Ownership, Call Center Management

February 4, 2021

3 Key Advantages of Middle Market Outsource Call Centers

A few years back I needed a plumber, and I didn’t necessarily have the time to spend weeks uncovering and vetting out my options. So I did what […]

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BPO Industry, BPO Partner Selection

January 19, 2021

3 Myths About Call Center Outsourcing Regions

The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]

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BPO Partner Selection, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

December 14, 2020

Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]

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At-Home Agents, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing