Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. 

That’s why – more and more – businesses look to Caribbean BPO locations for the best of both worlds.

Jamaica is no exception.

Most people think of tropical drinks and sandy beaches in Jamaica – maybe bobsledding too. 

But beyond the stereotypical and cultural cliches, Jamaica is home to a growing business infrastructure filled with amenities, both professional and personal. 

As a nearshore call center destination, Jamaica has become one of the most desirable outsourcing locations in the world. 

Here are a few reasons why:

THE BENEFITS OF JAMAICA AS A NEARSHORE CALL CENTER LOCATION

CONVENIENT LOCATION 

With Jamaica so close to America’s largest commercial cities (and within the eastern time zone), it’s easy to oversee Caribbean operation with very little flight time and less disruption.

Further, as a major tourist destination, you can rest assured there will be plenty of flights available when you need them. Your nearshore destination will feel less like outsourcing and more like an extension of your enterprise.

ENGLISH AS THE OFFICIAL LANGUAGE

In Jamaica, English is the official language and used most often in informal settings. 

But because Jamaica is a rich culture featuring many diverse language traditions, the island features many secondary languages, such as Chinese, Spanish, Portuguese and Arabic.

CUSTOMER SATISFACTION

Jamaica boasts a renowned reputation for affable and friendly residents – and this extends into the mentality of local agents. 

“We are a nation that likes to serve,” said David Fullwood, Jamaica resident and IT Executive. “The BPO space is just another way to welcome visitors to Jamaica”

Consistent, positive customer experiences go a long way in improving consumer loyalty, retention, as well as raising your brand authority. 

AGENT GROWTH

The Jamaican BPO sector has enjoyed steady growth, as agent skills and training have risen to meet industry demands. The BPO sector has increased three-fold in the last five years.

Nearshore outsourcing is fast becoming the number one source of national employment, just behind tourism.

With more than 26,000 active call center employees, Jamaica’s BPO industry is growing fast, with around 50,000 dedicated employees expected  by the end of 2023.

GOVERNMENT INVESTMENT AND INFRASTRUCTURE

Jamaica continues to make strides to meet the technological expectations of the industry, including the creation of a fully digital telecommunication system.

Further, the Development Bank of Jamaica (DBJ) offers financial incentives to companies that develop and settle their nearshore operations on the island nation.

COST SAVINGS

Money talks. And cost reduction remains the silver bullet benefit for why so many organizations elect to outsource. Despite being one of the most popular tourism locations in the world, the cost to enjoy those comforts from a business perspective is extremely competitive.

Jamaican BPO’s can easily reduce your call center costs by as much as 50% compared to U.S. rates.

CHOOSE JAMAICA FOR YOUR NEARSHORE OUTSOURCING

Jamaica is a great option for nearshore call center operations, as it features a growing pool of English-language agents, convenient amenities and favorable cost-saving benefits.

Within close proximity, Jamaica can serve as a tropical extension of your domestic operation and a great excuse to book a business trip.

If you’re considering Jamaica as a nearshore outsourcing option, let Outsource Consultants find the perfect partner to elevate your business needs – at NO COST to you! 

To get started, request your free call center cost proposal.

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