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Healthcare Organization Quickly Solves Call Center Staffing Challenges

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Healthcare Organization Quickly Solves Call Center Staffing Challenges

Outsourcing Case Study - Healthcare Organization Quickly Solves Call Center Staffing Challenges

Healthcare Organization Quickly Solves Call Center Staffing Challenges

Industry	Healthcare
Outsourcing Regions	US & Nearshore
Languages	English & Spanish

The Challenge

A major healthcare company was facing challenges staffing its internal contact center. This shortage of qualified agents was negatively impacting the patient
experience, and putting immense pressure on individuals within the organization, causing both Customer Experience (CX) and Employee Experience (EX) headaches. The organization had not utilized an outsource call center before and was understandably hesitant to pursue the option for the first time.

Results

highly-skilled agents added to provide patient support

days from initial conversation to BPO partner onboarding

Client requirements met by BPO partner

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