Offshore Outsourcing

October 13, 2020

The Better BPO Choice: The Philippines or Nearshore Outsourcing?

If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]

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May 8, 2020

The Outsourcing Shuffle: 4 Ways COVID-19 is Changing the Face of the BPO Industry

Are you having trouble making plans that go beyond the short term? Six weeks ago, who knew where we’d be today, as office environments sprinted toward 100% remote […]

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At-Home Agents, BPO Industry, Nearshore Outsourcing, Offshore Outsourcing

September 19, 2019

Still the One: The Philippines Remains the Top Destination for Offshore Outsourcing

There’s no question that the Philippines enjoyed several years as the defacto offshore darling. Populated by a skilled and energetic workforce, backed by massive infrastructure investment and fueled […]

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BPO Partner Selection, Offshore Outsourcing

November 7, 2018

Why Your Business Needs a Multilingual Contact Center

Your company strives to provide great customer service. But are you able to serve every customer interested in your products and services? A recent article by Deeksha Dadu […]

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Customer Service, Nearshore Outsourcing, Offshore Outsourcing

September 5, 2018

4 Primary BPO Markets and What They Mean to Your Company

Business is always developing, and with more growth comes higher demands on employees. One department that gets hit the hardest by drastic company growth is customer service. Customer service […]

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Nearshore Outsourcing, BPO Industry, Customer Service, Offshore Outsourcing

April 26, 2017

What To Consider When Outsourcing To The Philippines In 2017

Corey Kotlarz, the president of Outsource Consultants, was recently interviewed and featured in the following article by Telus International. To read the article in its original location and format, please […]

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News & Insights, Offshore Outsourcing