October 14, 2024
The Bald + The Beard | Episode 3: The Myth of Standalone CX AI
In the third episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths tackle one of the most pervasive myths in the CX space: that […]
Offshore Outsourcing
June 10, 2024
5 Things Your Call Center BPO Partner Should Be Doing
Technology has rapidly advanced the customer experience (CX) landscape for BPO call center operations. While traditional telesales that began more than a generation ago remain in use, numerous […]
May 14, 2024
The Bald + The Beard | Episode 2: Debunking MORE Outsourcing Myths
In the second episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths continue their exploration of outsourcing in the customer experience (CX) sector, this […]
April 3, 2024
Why the Philippines (Still) Remains a Top Outsourcing Destination
Let’s start from the start. The History of Outsourcing in the Philippines It’s easy to take for granted the supremacy of the Philippines as a call center outsourcing […]
March 28, 2024
The Bald + The Beard | Episode 1: Debunking Outsourcing Myths
In the inaugural episode of The Bald + The Beard, hosts Tom Luther, Director of Channel Partnerships and Andrew Griffiths, VP of CX Partnerships and Outcomes, at Outsource […]
January 24, 2024
2024 BPO Trends: Growth, Saturation, and a Look Ahead
The global BPO industry underwent a major transformation in 2023, and 2024 promises to be just as dynamic. New players are emerging, prices are shifting, and traditional outsourcing […]
November 17, 2023
Why Geo-Redundancy is Key to a Successful Outsourcing Strategy
In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are […]
October 25, 2023
Checking in on the South African BPO Industry
South Africa has long been a popular outsourcing destination for European companies due to its proximity, cost-effectiveness, and skilled workforce. However, US companies over the last few years […]
June 21, 2023
We Asked Our African BPO Partners: How to Foster a Strong Outsourcing Relationship
In today’s global economy, outsourcing has become a common practice for many businesses. Whether for customer service, technical support, or data entry, outsourced call centers can provide significant […]
January 19, 2023
The New BPO Choice: African Countries for Offshore Outsourcing
If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. The United States is at the epicenter of the issue, where the […]